Forum Replies Created

Viewing 30 posts - 45,241 through 45,270 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2020 at 09:16

    Hello,

    Yes, FTP access (FTP host, FTP user, FTP pass) is required. Contact your hosting provider to get FTP if you don’t have it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2020 at 08:56

    Hello,

    Thanks for contacting us.
    Follow the instructions to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Credentials you provided are incorrect – http://prntscr.com/rcw4f0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2020 at 08:53

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2020 at 08:52

    Hello,

    You’re welcome!
    This fix will be included in the next update of the theme, so you will not face this warning again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 16:34

    You can add the next code in Theme options > Theme Custom CSS:

    .header-top .et_b-icon svg {
        width: 1.2em;
        height: 1.2em;
    }

    Theme Options > Header builder > Promo text > Autoplay > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 15:39

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 13:33

    In this case, let’s sort out questions more deeply one by one.
    1) Do you want to disable this sticky header http://prntscr.com/rciw6a ? If not, describe the desired result in more details with screenshots.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.

    Provide temporary wp-admin access also.

    2) Size of which icon? Provide a screenshot, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 13:13

    Hello,

    Thanks for contacting us.
    Go to Appearance > Menus > Screen options > enable Description, then you will be able to delete content from this field – http://prntscr.com/rcikxc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 11:58

    Hello,

    Theme Options > Header builder > Header sticky

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 11:56

    Hello,

    Row in the menu has a height of biggest column – https://prnt.sc/rch7j9 , so you can change the current order/structure of the menu or create the menu using static block – https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 11:49

    The warning is fixed. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 10:20

    Hello,

    Provide screenshots of the problem, link to the mentioned page and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 09:51

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 09:47

    Hello,

    Parent and child themes have separate Theme Options settings, it looks like you switched to the parent theme. I’ve activated the child theme back, so you can see correct styling settings now.
    If widgets were messed up, go to Appearance > Widgets and set them depends on your needs.
    One of our developers will take a closer look at the mentioned Warning and we will let you know the solution soon.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 09:28

    Dear,

    We were able to log in your Dashboard, but can’t see frontend of the site – http://prntscr.com/rceush > https://prnt.sc/rcev81

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 09:19

    Hello,

    You can use the next custom CSS code:

    .wpcf7 {
        text-align: left !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2020 at 08:14

    Hello,

    We’ve sent an archive to your registration email. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 16:53

    Hello,

    You can add code in Custom CSS for page area, then your code will affect a particular page only http://prntscr.com/rc3lej

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 16:26

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 16:14

    Hello,

    Go to Theme Options > WooCommerce (Shop) > Shop > Shop page layout > change “Sidebar Position For Mobile”

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 14:47

    Hello,

    Done. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 13:24

    Hello,

    There is no possibility to set 100% as you described. You need to use custom CSS code like this one –

    .item-design-mega-menu {
        position: static;
    }
    .header-top, .header-main, .header-bottom {
        position: static;
    }
    .item-design-mega-menu .nav-sublist-dropdown {
        left: 0 !important;
        margin: 0 !important;
        width: 100% !important;
    }
    .item-design-mega-menu .nav-sublist-dropdown:before {
        content: '';
        display: block;
        position: absolute;
        left: 0;
        right: 0;
        height: 40px;
        bottom: 100%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 13:19
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 13:07

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 11:50

    Hello,

    Try the next settings – http://prntscr.com/rbxya1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 11:40

    Hello,

    There is a problem with file permissions on uploads folder because not only font but even an image can’t be correctly uploaded into your media library http://prntscr.com/rbxql4 Contact your hosting provider to get help with this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 10:08

    Hello,

    We will add new settings to configure font-size for different devices in one of the next theme updates.
    As a temporary solution, you can use the next custom CSS code:

    @media only screen and (max-width: 1200px)  {
        .home .slide-content h3 {
            font-size: 18px !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 08:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2020 at 08:04

    Dear,

    You can use the Lightshot Screenshot tool as was previously described or upload ready images here – https://dropmefiles.com/ (or on similar service) and provide us with URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2020 at 15:26
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    Viewing 45,270 results - 45,241 through 45,270 (of 68,187 total)
Viewing 30 posts - 45,241 through 45,270 (of 68,187 total)
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