Hello,
1) Is this MailChimp form on the screenshot? Then go to settings of the form – http://prntscr.com/reoi3b
2) https://prnt.sc/reol2q
3) http://prntscr.com/reok4k > http://prntscr.com/reok83
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Hello,
1) Is this MailChimp form on the screenshot? Then go to settings of the form – http://prntscr.com/reoi3b
2) https://prnt.sc/reol2q
3) http://prntscr.com/reok4k > http://prntscr.com/reok83
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Hello,
Appearance > Customize > WooCommerce (Shop) > Checkout. If you want to have something additional, contact the support of WooCommerce to get some advice.
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Hello,
You’re welcome!
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Hello,
Thanks for using our theme.
Try to disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check filters then.
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I’ve sent your problem to one of our technicians, but he will be able to take a closer look on Tuesday. Sorry for such a delay, due to the weekend.
Could you, please, provide us with access to Google Search Console account for your website to allow us to check detailed information and maybe do some tests?
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Hello,
Could you provide detailed information with screenshots + temporary wp-admin access?
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Hello,
One of our technicians will be able to take a closer look at your issue on Tuesday.
Take our apologies for this delay.
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Hello,
We can’t see screenshots you provided – http://prntscr.com/rcwcdq Please check.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.
Please watch our video tutorials – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3 + https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Optionally if you want to delete all the content in the site, you can use this plugin https://wordpress.org/plugins/wordpress-database-reset/ (use with caution, it deletes everything).
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Hello,
Thanks for contacting us.
All should be fine when you replace images, for example, this one – http://prntscr.com/rcwazo
Sometimes, not always, row layout can be automatically changed like here http://prntscr.com/rcwbiy > http://prntscr.com/rcwbmr , so just set the correct values here – http://prntscr.com/rcwbs2
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Hello,
Yes, FTP access (FTP host, FTP user, FTP pass) is required. Contact your hosting provider to get FTP if you don’t have it.
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Hello,
Thanks for contacting us.
Follow the instructions to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Credentials you provided are incorrect – http://prntscr.com/rcw4f0
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You’re welcome!
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Hello,
You’re welcome!
This fix will be included in the next update of the theme, so you will not face this warning again.
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You can add the next code in Theme options > Theme Custom CSS:
.header-top .et_b-icon svg {
width: 1.2em;
height: 1.2em;
}
Theme Options > Header builder > Promo text > Autoplay > Off.
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Hello,
You’re welcome!
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In this case, let’s sort out questions more deeply one by one.
1) Do you want to disable this sticky header http://prntscr.com/rciw6a ? If not, describe the desired result in more details with screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links of them then you can provide links of screenshots here.
Provide temporary wp-admin access also.
2) Size of which icon? Provide a screenshot, please.
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Hello,
Thanks for contacting us.
Go to Appearance > Menus > Screen options > enable Description, then you will be able to delete content from this field – http://prntscr.com/rcikxc
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Hello,
Theme Options > Header builder > Header sticky
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Hello,
Row in the menu has a height of biggest column – https://prnt.sc/rch7j9 , so you can change the current order/structure of the menu or create the menu using static block – https://youtu.be/f07MBdnFPfk
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The warning is fixed. Please check.
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Hello,
Provide screenshots of the problem, link to the mentioned page and temporary wp-admin access.
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You’re welcome!
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Hello,
Parent and child themes have separate Theme Options settings, it looks like you switched to the parent theme. I’ve activated the child theme back, so you can see correct styling settings now.
If widgets were messed up, go to Appearance > Widgets and set them depends on your needs.
One of our developers will take a closer look at the mentioned Warning and we will let you know the solution soon.
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Dear,
We were able to log in your Dashboard, but can’t see frontend of the site – http://prntscr.com/rceush > https://prnt.sc/rcev81
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Hello,
You can use the next custom CSS code:
.wpcf7 {
text-align: left !important;
}
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Hello,
We’ve sent an archive to your registration email. Please check.
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Hello,
You can add code in Custom CSS for page area, then your code will affect a particular page only http://prntscr.com/rc3lej
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Hello,
You’re welcome!
Have a nice day.
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Hello,
Go to Theme Options > WooCommerce (Shop) > Shop > Shop page layout > change “Sidebar Position For Mobile”
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Hello,
Done. Please check now.
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