Hi Ancabontea,

Please provide a screenshot of the message. Where exactly it appears?
What about FTP? If you don’t know your FTP host, FTP login and FTP pass contact your hosting provider and ask this information.
Once you provide FTP access, I will be able to pass the problem to our technicians and we will do our best to help you.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

Ok. Let us know if you need any other assistance

Regards,
Rose Tyler.

Hello,

Provide the mentioned access, and we will solve the issue on your site before the next official update release.

Regards

Hello Oksana,

Please see screenshots from the demo – http://prntscr.com/s92mu8 http://prntscr.com/s92n61 http://prntscr.com/s92n94 You can set mentioned settings according to the demo > check the result then play with Design options according to your needs.

Regards

Hello @Hasan,

Please follow this video – https://youtu.be/xMEoi3rKoHk
Archive of Core plugin you can find on this page https://www.8theme.com/downloads/ , do not update the plugin before the theme update (theme update and then update of the plugin).

Regards

Hello Flávio,

Thanks for contacting us and sorry for the delay in answering.
1) Go to Products > Edit product > [8theme] Product Options > select Primary category
or disable categories displaying via Theme Options > WooCommerce (Shop) > Shop > Products style > Product Content Elements
2) Add the next code in Theme Options > Theme Custom CSS > Global custom CSS:

.products-loop .content-product .product-details {
    display: flex;
    flex-direction: column;
}
.products-loop .content-product .products-page-cats {
    order: 1;
}
.products-loop .content-product .product-title {
    order: 2;
}
.products-loop .content-product .star-rating {
    order: 4;
}
.products-loop .content-product .price {
    order: 3;
}

Regards

Hi, G€n!u$

Thanks for being our customer.
If you love XStore and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/download

Regards

You’re welcome!

Regards

Hello,

xstore/woocommerce/archive-product.php – changes should be done via child theme
Condition like this one can be used –
if (is_category() ) { echo 'your content'; }
Please note that additional customization is not included in our basic support.

Regards

Hello,

You can try to add Fancy button element in the product description and select On click action > Promo popup.

Regards

Different content can’t be displayed on desktop and mobile using the same element.
When I suggested using the HTML block, I did not know that all your blocks already have some content, sorry, but in this case, this workaround won’t work.
Try the next way – go to Appearance > Widgets > create a custom sidebar > add “8theme – Menu” widget, then show it in the header using Widget 2 element.

Regards

Hello,

Please describe the desired result in more detail with screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

Hello,

As I can see, all work according to your settings http://prntscr.com/s8j4gy so go to Theme Options > Header builder > enable mobile header > add to the desired place custom HTML block and select static block > Save changes and clear cache before checking frontend.

Regards

Hello,

Sorry for the delay in answering. Please see screenshot – http://prntscr.com/s8il6y

Regards

You’re welcome!

Regards