Fatal error in all xstore admin pages - by staccat

This topic has 4 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: staccat
    staccat
    Participant
    April 29, 2020 at 10:12

    Hi

    [First, thanks for having debuggued my Envato support murchase code problem]

    I have a serious failure on the wp-admin of my website = Fatal error: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_test() in /home/customer/www/dev.sommier.biz/public_html/wp-content/plugins/et-core-plugin/app/controllers/general.php:64 Stack trace:

    The front-end pages are ok, but I cant do anything in the admin.

    I give you the credentials in private.

    Thanks for your work

    Fred

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2020 at 10:52

    Hello,

    Please read this topic https://www.8theme.com/topic/having-trouble-after-update-of-theme-and-plugin/ , make sure that you are using compatible versions of the theme and Core plugin, for example – https://xstore.8theme.com/update-history/ http://prntscr.com/s7wf8t
    As I can see, the theme version is – http://prntscr.com/s7wi1m right now, so – https://xstore.helpscoutdocs.com/article/63-theme-update
    If you need further assistance from our side, provide temporary FTP access.

    Regards

    Avatar: staccat
    staccat
    Participant
    April 29, 2020 at 15:11

    ok, perfect answer
    All is up and working
    Bye !

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2020 at 15:49

    You’re welcome!

    Regards

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