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Fatal error in all xstore admin pages - by staccat

This topic has 4 replies, 2 voices, and was last updated 3 years, 12 months ago ago by Rose Tyler

staccat

Participant

April 29, 2020 at 10:12

Hi

[First, thanks for having debuggued my Envato support murchase code problem]

I have a serious failure on the wp-admin of my website = Fatal error: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_test() in /home/customer/www/dev.sommier.biz/public_html/wp-content/plugins/et-core-plugin/app/controllers/general.php:64 Stack trace:

The front-end pages are ok, but I cant do anything in the admin.

I give you the credentials in private.

Thanks for your work

Fred

Please, contact administrator
for this information.

#235014 Copied Theme version: last I think, but cannot see WooCommerce version: last I think, but cannot see

3 Answers

Rose Tyler

Support staff

April 29, 2020 at 10:52

Hello,

Please read this topic https://www.8theme.com/topic/having-trouble-after-update-of-theme-and-plugin/ , make sure that you are using compatible versions of the theme and Core plugin, for example – https://xstore.8theme.com/update-history/ http://prntscr.com/s7wf8t
As I can see, the theme version is – http://prntscr.com/s7wi1m right now, so – https://xstore.helpscoutdocs.com/article/63-theme-update
If you need further assistance from our side, provide temporary FTP access.

Regards

#235018 Copied

staccat

Participant

April 29, 2020 at 15:11

ok, perfect answer
All is up and working
Bye !

#235047 Copied

Rose Tyler

Support staff

April 29, 2020 at 15:49

You’re welcome!

Regards

#235053 Copied
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