Hello, Chander,

Could you please assist us by recording a video that captures the actions you are taking and the problem you are encountering? This will greatly aid us in understanding and resolving the issue more efficiently.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Juergen,

Thank you for reaching out to us with your concern.

Have you clicked here – https://prnt.sc/JovH1ntL0-fe ?

Best Regards,
8Theme’s Team

Hello, DashDoor,

Thank you for reaching out to us with your concerns.

1/ “I have followed the instructions provided in your email” – please provide screenshots.
Additionally, please record some videos for a better understanding of your actions and the problem.

2/ ” I have placed a video on the product page, and the autoplay button is enabled. However, the video does not automatically play when I navigate to it.” – please provide the URL of the product you mentioned.

Best Regards,
8Theme’s Team

Hello, bzzxzz,

Thank you for reaching out to us and sharing your concerns.

To assist us in understanding your issue more clearly, could you kindly provide a video recording of the actions you are referring to? This will enable us to offer more precise support.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

https://prnt.sc/SFJcaZZM9imO

Best Regards,
8Theme’s Team

Hello, @lawrep,

We appreciate your prompt response.

Please check the Home page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Raj,

Thank you for reaching out to us with your query.

We recommend that you review the information on our Single Product Builder available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

To assist you further, could you please provide more details about your specific request?

Best Regards,
8Theme’s Team

Hello, Bzzxzz,

Thank you for contacting us and for using XStore.

1/ Footer.
We’ve checked the Footer on your site – https://b****acrafted.com/ and it works fine, here are examples: backend – https://prnt.sc/2snTqEb02jDf , frontend – https://prnt.sc/7KCzqex3O2qE
If you do not see changes, it can be a cache of your browser. Please clear the cache or test from an incognito browser window.

2/ Single Product.
This is the product description – https://prnt.sc/daHtVb0I7JZy , to edit it, please click here – https://prnt.sc/2iLSS4B9MNwz
” Additionally, I don’t know how to insert a promotional banner into the marked part of Image 4 (as shown in Image 5).” – Single Product Builder via Elementor > edit template > add desired banner to the mentioned area. If you do not want to create banners from scratch and you have them in any part of site already, the content can be saved as a template and then imported – https://elementor.com/help/template-library/

3/ Products Archive.
It looks like the same browser cache issue on your device, here is what we see on the frontend – https://prnt.sc/73wE43rMLvmU

Additionally, you can try using the Chrome browser tool to clear your browser cache: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

4/ We would recommend using the new Footer Builder via Elementor – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor
Currently, this builder is activated, which means old settings in the customizer for the footer are ignored, with no additional issues.

Warm Regards,
The 8Theme Team

Hello, @Onkar,

Please read this article – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @lawrep,

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns.

Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

If this doesn’t help, please provide the URL of the product from your screenshot and temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello, Russell Rahman,

Thank you for reaching out to us with your concern.

https://gyazo.com/8573614934aef2fba73030a3da928f25 – here you can delete a category.

To edit the product description https://prnt.sc/Yf94BvglMdeC you need to edit a static block – https://gyazo.com/c198598a69d8fc5d29c7d7da545cf654

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Vijith,

Thank you for reaching out to us with your concern.

What device and browser do you use?

Best Regards,
8Theme’s Team

Hello, Javito,

https://prnt.sc/sLmvkSZaaYek – Please read about upsells products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
To show them on a single product page the next element can be used – https://prnt.sc/XgXruirGH9Z7

Best Regards,
8Theme’s Team

Hello, Bartosz Marczewski,

Thank you for reaching out to us with your query regarding the setup of the new linked variants option. We understand how important it is to have everything running smoothly and we’re here to assist you.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

If this doesn’t work, please provide temporary wp-admin access. We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team