Forum Replies Created

Viewing 30 posts - 4,411 through 4,440 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 15:53

    Hello, Chander,

    Could you please assist us by recording a video that captures the actions you are taking and the problem you are encountering? This will greatly aid us in understanding and resolving the issue more efficiently.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 15:51

    Hello, Stathis Gazkas,

    Thank you for reaching out and bringing these issues to our attention.

    1/ Please try to disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    2/ Please provide the URL of page from your screenshots.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 15:46

    Hello, Juergen,

    Thank you for reaching out to us with your concern.

    Have you clicked here – https://prnt.sc/JovH1ntL0-fe ?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 15:08

    Hello, Kitab Ki Dukan,

    Thank you for reaching out to us.

    Re-register was required – https://prnt.sc/7cpmb9w-HDzM > https://prnt.sc/p1HV6Eq0_KmC

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 15:05

    Hello, DashDoor,

    Thank you for reaching out to us with your concerns.

    1/ “I have followed the instructions provided in your email” – please provide screenshots.
    Additionally, please record some videos for a better understanding of your actions and the problem.

    2/ ” I have placed a video on the product page, and the autoplay button is enabled. However, the video does not automatically play when I navigate to it.” – please provide the URL of the product you mentioned.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 14:59

    Hello, Sam,

    Thank you for reaching out to us with your concerns.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Provide Correct wp-admin and FTP access, and we will check what can be done to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 14:51

    Hello, bzzxzz,

    Thank you for reaching out to us and sharing your concerns.

    To assist us in understanding your issue more clearly, could you kindly provide a video recording of the actions you are referring to? This will enable us to offer more precise support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 14:33

    Hello,

    We appreciate your prompt response.

    2/ Every product has an individual description which means that should be edited using Elementor separately. You can save the description as a template and then import it into other products.
    In case you want to have the same description content on every product, it can be done, just edit Tabs > add a custom tab https://prnt.sc/L3wlfGt082lt with the desired title and content.

    We’ve added the promotional banner to your Single Product template https://prnt.sc/WFBzo2HTuh6B

    Header background color – https://prnt.sc/UuV6BKC4EIFD

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 14:10

    Hello,

    Thank you for reaching out to us with your concern.

    https://prnt.sc/SFJcaZZM9imO

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 13:45

    Hello, @Seoboost,

    We appreciate your prompt response.

    ” I see some flaws in the code.” – please describe in more detail and provide examples.

    We’ve imported https://xstore.8theme.com/elementor2/furniture3/ on your site and installed a child theme https://prnt.sc/jH7PzTH1OF3B . Please check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 13:34

    Hello, @lawrep,

    We appreciate your prompt response.

    Please check the Home page now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 13:15

    Hello, Razi,

    Thank you for reaching out to us with your query.

    Could you provide a live example of the desired functionality for a better understanding of your request?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 12:23

    Hello, Raj,

    Thank you for reaching out to us with your query.

    We recommend that you review the information on our Single Product Builder available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    To assist you further, could you please provide more details about your specific request?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 10:41

    Hello, KSP ELECTRONICS,

    We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/nlwxkRmkKTq0 . To proceed further, we kindly ask you to verify the destination folder of our user. It is essential for us to have access to your WordPress installation to continue with our support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 10:37

    Hello, Bzzxzz,

    Thank you for contacting us and for using XStore.

    1/ Footer.
    We’ve checked the Footer on your site – https://b****acrafted.com/ and it works fine, here are examples: backend – https://prnt.sc/2snTqEb02jDf , frontend – https://prnt.sc/7KCzqex3O2qE
    If you do not see changes, it can be a cache of your browser. Please clear the cache or test from an incognito browser window.

    2/ Single Product.
    This is the product description – https://prnt.sc/daHtVb0I7JZy , to edit it, please click here – https://prnt.sc/2iLSS4B9MNwz
    ” Additionally, I don’t know how to insert a promotional banner into the marked part of Image 4 (as shown in Image 5).” – Single Product Builder via Elementor > edit template > add desired banner to the mentioned area. If you do not want to create banners from scratch and you have them in any part of site already, the content can be saved as a template and then imported – https://elementor.com/help/template-library/

    3/ Products Archive.
    It looks like the same browser cache issue on your device, here is what we see on the frontend – https://prnt.sc/73wE43rMLvmU

    Additionally, you can try using the Chrome browser tool to clear your browser cache: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    4/ We would recommend using the new Footer Builder via Elementor – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor
    Currently, this builder is activated, which means old settings in the customizer for the footer are ignored, with no additional issues.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 10:00

    Hello, Russell Rahman,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    https://www.8theme.com/topic/cant-delete-or-edit-product-category-from-the-mobile-menu/#post-413510

    https://prnt.sc/HyaTL8ouD6US – this screenshot is unclear to us. Please provide a new one for a better understanding of your request.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:58

    Hello, @Onkar,

    Please read this article – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:57

    Hello, @Steveb,

    We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:56

    Hello, @lawrep,

    Your site is under maintenance mode, so we can’t check your site.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:54

    Hello, KSP ELECTRONICS,

    We appreciate your prompt response.

    Please provide FTP access, we need to check the situation on your site more deeply.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Our reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:43

    Hello,

    Thank you for reaching out to us with your concerns.

    Please try to disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    If this doesn’t help, please provide the URL of the product from your screenshot and temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:35

    Hello, Safe Desires,

    Thank you for reaching out to us.

    Could you please record a video of where exactly you clicked?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:28

    Hello, Russell Rahman,

    Thank you for reaching out to us with your concern.

    https://gyazo.com/8573614934aef2fba73030a3da928f25 – here you can delete a category.

    To edit the product description https://prnt.sc/Yf94BvglMdeC you need to edit a static block – https://gyazo.com/c198598a69d8fc5d29c7d7da545cf654

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 09:00

    Hello, Adeeb Ahmed,

    Thank you for reaching out to us with your concerns.

    Theme Options > WooCommerce (Shop) > Cart/Checkout layout > Advanced layout > Off or Use header builder > On.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 08:58

    Hello, Vijith,

    Thank you for reaching out to us with your concern.

    What device and browser do you use?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 08:49

    Hello, Javito,

    Thank you for reaching out to us with your concern.

    We would recommend using Loco Trnalsate plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 08:46

    Hello, Javito,

    https://prnt.sc/sLmvkSZaaYek – Please read about upsells products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
    To show them on a single product page the next element can be used – https://prnt.sc/XgXruirGH9Z7

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 08:38

    Hello, KSP ELECTRONICS,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 07:50

    Hello, Bartosz Marczewski,

    Thank you for reaching out to us with your query regarding the setup of the new linked variants option. We understand how important it is to have everything running smoothly and we’re here to assist you.

    Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

    If this doesn’t work, please provide temporary wp-admin access. We need to check your settings.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2024 at 07:41

    Hello, @Seoboost,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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    Viewing 4,440 results - 4,411 through 4,440 (of 68,221 total)
Viewing 30 posts - 4,411 through 4,440 (of 68,221 total)
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