Hello, Chandru,

Thank you for reaching out to us and bringing this issue to our attention.

We’ve cleared the cache and the footer works fine now.

Best Regards,
8Theme’s Team

Hello, Derya,

We can’t log in. Please check and provide the correct credentials.

Best Regards,
8Theme’s Team

Hello, HUSSTLE,

Thank you for reaching out and sharing your valuable suggestion with us. We appreciate your interest in enhancing the functionality of our theme to better support eCommerce activities.

You are welcome to submit your feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query.

Please test the next: navigate to Theme Options > WooCommerce > Cart/Checkout Layout > edit settings.

Best Regards,
8Theme’s Team

Hello, Tugba,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Maybendeler,

Thank you for wp-admin access.

You need to contact your hosting provider and ask to fix this memory error – https://prnt.sc/hwTMFjXSINfI

Warm Regards,
The 8Theme Team

Hello, ccnam,

Thank you for contacting us and for using XStore.

Please provide URLs of pages from which screenshots were done.

Best Regards,
8Theme’s Team

Hello, vijay singh,

Thank you for contacting us and for using XStore.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Warm Regards,
The 8Theme Team

Hello, Minnandra,

Thank you for reaching out to us with your query.

Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/ .

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Kind Regards,
8theme team.

Hello, Maybendeler,

Thank you for contacting us and for using XStore.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide us with temporary wp-admin and FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Cristian,

Thank you for reaching out to us with your concern regarding the product grid images on your website. We understand how important it is for the images to display correctly and we are here to assist you.

Please regenerate thumbnails using the appropriate plugin.

Best Regards,
8Theme’s Team

Dear @KSP ELECTRONICS,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Make sure that the checkout page is selected in the WooCommerce plugin settings – https://prnt.sc/-fp271ISe7sc

Provide temporary wp-admin access, then we will be able to check your settings.

Best Regards,
8Theme’s Team

Hello, bzzxzz,

Thank you for contacting us and for using XStore.

Archive products element settings > Advanced https://prnt.sc/9pO1aVvENZ9Y > padding left and right.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Kirti,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where a coupon code is incorrectly applying to COD orders.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

It is important to note that the functionality of coupon codes is managed by WooCommerce and should operate independently of our theme. Should the issue still occur under the Storefront theme, we recommend reaching out directly to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation.

Best Regards,
8Theme’s Team