Hello, @lawrep,

You’re welcome!

We are pleased to inform you that we have successfully resolved the issue by manually replacing the content on your Home page.

Although the exact cause of the problem remains unclear, we have observed similar issues with other clients, typically related to conflicts arising from the activation of third-party plugins prior to the importation of demo content. In such instances, it is usually necessary to disable the conflicting plugins and re-import the demo content. However, your situation required a different approach, which we have implemented successfully.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, bzzxzz,

We hope this message finds you well.

Next time, please upload the video file to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/). Once uploaded, kindly provide us with the URL link to the file.

“The version of Elements is the latest, but the settings interface is still in the old version’s style.
Additionally, I am unable to insert free content from Elements, including blocks and pages.” – it appears that the issue may not be related to our theme. To verify or refute this assumption, we suggest temporarily activating a different theme on your site to see how Elementor functions with it. We hope you understand that our theme support service can only assist with issues directly related to the theme’s functionality.

Thank you for your attention to these matters.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

We appreciate your prompt response.

Where did you get https://safedesires.com/shop/?filter_cat=gartered-lingerie,garter-belts before adding it to the menu?
We do not see such categories in your Dashboard – https://safedesires.com/wp-admin/edit-tags.php?taxonomy=product_cat&post_type=product , there is only – https://safedesires.com/garter-belts-gartered-lingerie/

It means you need to edit your static block for the menu and change the link there – https://prnt.sc/mkx3kmfMKXWX to https://safedesires.com/shop/?filter_cat=garter-belts-gartered-lingerie

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Razi,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/uTbtxLYwVabt > https://prnt.sc/-mAZhOO9NG9r > https://prnt.sc/PSJ6WQympSro > https://prnt.sc/rgI5yb-wmHSu > https://prnt.sc/xsvQ6nOcpgja
We’ve removed the mentioned image for you from the Shop banner static block. Please clear cache and check the result.

2/ Please try to use this custom CSS code:

.swiper-entry:not(.swipers-couple-wrapper) .swiper-wrapper {
    cursor: auto;
}

Warm Regards,
The 8Theme Team

Dear @EB Collection,

We would like to express our gratitude for sharing your solution with us. Your contribution is highly appreciated.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us.

Edit the page using Elementor > delete the default content and insert our “My Account” element. The default layout will be automatically applied. You may choose to customize it further or leave it as is.

Best Regards,
8Theme’s Team

Hello, Stathis Gazkas,

Thank you for reaching out and bringing these issues to our attention.

1/ Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

2/ Please provide the URL of page from your screenshots.

Best Regards,
8Theme’s Team

Hello, Kitab Ki Dukan,

Thank you for reaching out to us.

Re-register was required – https://prnt.sc/7cpmb9w-HDzM > https://prnt.sc/p1HV6Eq0_KmC

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your concerns.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Provide Correct wp-admin and FTP access, and we will check what can be done to help you.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

2/ Every product has an individual description which means that should be edited using Elementor separately. You can save the description as a template and then import it into other products.
In case you want to have the same description content on every product, it can be done, just edit Tabs > add a custom tab https://prnt.sc/L3wlfGt082lt with the desired title and content.

We’ve added the promotional banner to your Single Product template https://prnt.sc/WFBzo2HTuh6B

Header background color – https://prnt.sc/UuV6BKC4EIFD

Warm Regards,
The 8Theme Team

Hello, @Seoboost,

We appreciate your prompt response.

” I see some flaws in the code.” – please describe in more detail and provide examples.

We’ve imported https://xstore.8theme.com/elementor2/furniture3/ on your site and installed a child theme https://prnt.sc/jH7PzTH1OF3B . Please check the result.

Best Regards,
8Theme’s Team

Hello, Razi,

Thank you for reaching out to us with your query.

Could you provide a live example of the desired functionality for a better understanding of your request?

Best Regards,
8Theme’s Team

Hello, KSP ELECTRONICS,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/nlwxkRmkKTq0 . To proceed further, we kindly ask you to verify the destination folder of our user. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

Hello, Russell Rahman,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

https://www.8theme.com/topic/cant-delete-or-edit-product-category-from-the-mobile-menu/#post-413510

https://prnt.sc/HyaTL8ouD6US – this screenshot is unclear to us. Please provide a new one for a better understanding of your request.

Best regards,
The 8Theme Team

Hello, @Steveb,

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.

Best Regards,
The 8Theme Team