Hello, ccnam,

We appreciate your prompt response.

1. We do not see https://prnt.sc/ARhOgvBlqVFA on the page you provided. Please check and provide the correct URL.

2. There is no such option, unfortunately.

Best Regards,
8Theme’s Team

Hello Luc,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, vijay singh,

We can’t log in using the credentials you provided. Please check and submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your question with correct access, because this topic was opened by Maybendeler user.

Warm Regards,
The 8Theme Team

Hello, vijay singh,

Please submit new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your own question.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello, Elhadj07,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @Steveb,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out to us with your query.

Please read this article – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/ (Appearance > Widgets > Shop filters).

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for contacting us and for using XStore.

Please try to use these settings https://prnt.sc/dQi64xbYQ7YG (try to upload images in different proportions and check the results) , https://prnt.sc/e_8sm_9d3JJE https://prnt.sc/pO0cmhqxWzk7
no-uppercase

Best Regards,
8Theme’s Team

Hello, @lawrep,

You’re welcome!

We are pleased to inform you that we have successfully resolved the issue by manually replacing the content on your Home page.

Although the exact cause of the problem remains unclear, we have observed similar issues with other clients, typically related to conflicts arising from the activation of third-party plugins prior to the importation of demo content. In such instances, it is usually necessary to disable the conflicting plugins and re-import the demo content. However, your situation required a different approach, which we have implemented successfully.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, bzzxzz,

We hope this message finds you well.

Next time, please upload the video file to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/). Once uploaded, kindly provide us with the URL link to the file.

“The version of Elements is the latest, but the settings interface is still in the old version’s style.
Additionally, I am unable to insert free content from Elements, including blocks and pages.” – it appears that the issue may not be related to our theme. To verify or refute this assumption, we suggest temporarily activating a different theme on your site to see how Elementor functions with it. We hope you understand that our theme support service can only assist with issues directly related to the theme’s functionality.

Thank you for your attention to these matters.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

We appreciate your prompt response.

Where did you get https://safedesires.com/shop/?filter_cat=gartered-lingerie,garter-belts before adding it to the menu?
We do not see such categories in your Dashboard – https://safedesires.com/wp-admin/edit-tags.php?taxonomy=product_cat&post_type=product , there is only – https://safedesires.com/garter-belts-gartered-lingerie/

It means you need to edit your static block for the menu and change the link there – https://prnt.sc/mkx3kmfMKXWX to https://safedesires.com/shop/?filter_cat=garter-belts-gartered-lingerie

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Razi,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/uTbtxLYwVabt > https://prnt.sc/-mAZhOO9NG9r > https://prnt.sc/PSJ6WQympSro > https://prnt.sc/rgI5yb-wmHSu > https://prnt.sc/xsvQ6nOcpgja
We’ve removed the mentioned image for you from the Shop banner static block. Please clear cache and check the result.

2/ Please try to use this custom CSS code:

.swiper-entry:not(.swipers-couple-wrapper) .swiper-wrapper {
    cursor: auto;
}

Warm Regards,
The 8Theme Team

Dear @EB Collection,

We would like to express our gratitude for sharing your solution with us. Your contribution is highly appreciated.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us.

Edit the page using Elementor > delete the default content and insert our “My Account” element. The default layout will be automatically applied. You may choose to customize it further or leave it as is.

Best Regards,
8Theme’s Team