https://www.8theme.com/topic/in-the-mobile-menu-when-you-click-on-a-category-it-does-not-open-it/#post-414368

Hello, Bagwani,

Thank you for reaching out to us.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, lawrep,

Thank you for reaching out to us with your query. To set up a sales menu that exclusively showcases your discounted products, you will need to configure the data source to filter and display only the items that are currently on sale.
Generally, you can achieve this by setting up a product category for sales items or by using a tag such as “sale” for all the discounted products. When creating the sales menu, ensure that the data source is set to pull products from this specific category or tag.

Or you can simply select to show Sale products in the settings of the Products Grid element – https://prnt.sc/OZ5945N9S4Ei

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Drishti,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, shonakisam_98,

Section has full width option – https://prnt.sc/I3XPKIqOV2km

Best Regards,
8Theme’s Team

Hello,

We are writing to inform you that the modifications we previously implemented have unfortunately been lost. As a result, we will be resubmitting the code once again: https://prnt.sc/KNJO-MoI8-C9

Best Regards,
8Theme’s Team

Hello, Javito,

Thank you for reaching out to us with your concern.

Elementor and our theme use scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Please read this topic – https://www.8theme.com/topic/hello-i-want-to-ask-information-about-css-file/

Best Regards,
8Theme’s Team

Hello, Bilal Malik,

Thank you for contacting us and for using XStore.

Here is what we see on your site – https://prnt.sc/ZvILYCYVC6CS

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Ricky093,

Thank you for reaching out to us with your concerns. We understand the importance of ensuring that all features on your WordPress site function correctly, and we are here to assist you.

1/ Single Product Builder via Elementor > edit template > add Waitlist element.

2/ Header Builder via Elementor > edit template > https://prnt.sc/TrjR1FaWIKDm
We’ve removed the button for you.

3/ Please update the Elementor plugin to the latest version, clear the cache, and check how it works then.
Record a video of the problem for us.

Best Regards,
8Theme’s Team

Hello, Tiang,

“Since it appears to be 768 to me” – ok, you are right, but it requires – 873mb https://prnt.sc/stor_gAlHeRJ “Allowed memory size of 805306368 bytes exhausted (tried to allocate 67108872 bytes) “.

“products archive and product single template has just been broken again” – yes, because someone disabled Elementor and XStore Core plugins on your site.

Please adjust the memory limit to 873MB at your earliest convenience. Once this adjustment is made, we will proceed with addressing and resolving the remaining issues.

Thank you for your attention to these matters. We look forward to your prompt action and are here to assist you with any further needs.

Best Regards,
8Theme’s Team

Hello, Tiang,

All your problems are caused by the mentioned memory error.

Your current memory value is 256 MB (you can see it in WooCommerce > Status) , and the text of error is: Allowed memory size of 805306368 bytes exhausted (tried to allocate 67108872 bytes) This means: 805306368 bytes + 67108872 bytes = 872415240 bytes = https://prnt.sc/stor_gAlHeRJ

It is important to note that the need for increased memory is not a requirement of the theme itself but a necessity due to the number of plugins installed on your site. Each plugin adds to the total memory requirement, hence the need to increase the memory limit as indicated in the error message.

We recommend adjusting your memory settings accordingly to ensure smooth and efficient performance of your website.

Best Regards,
8Theme’s Team

Hello,

Have you read our previous answer? Please do not ignore your recommendations:

To accurately determine whether the issue is specific to our XStore theme, we recommend switching temporarily to the default Storefront theme. We believe that you will encounter the same issue there as well. Consequently, we kindly suggest that you direct your inquiry to the official WooCommerce support team, as your question pertains more to their code rather than to our theme code. You can reach out to them via the following link: [https://wordpress.org/support/plugin/woocommerce/].

We provide the support only for bugs or issues related to our projects, but in your case those questions should be posted on WooCommerce plugin’s support forum, due to the questions related to their plugin code.

One more time:
your questions – “then what we do right now for the COD option”
answer – “contact WooCommerce plugin support, because this is not something from our theme side.”

Thank you in advance for your understanding and cooperation.

Warm Regards,
The 8Theme Team

Dear @Martin,

We kindly request that you grant access to the site for users in Ukraine.

“I would like to leave this ticket open for now and have a closer look.” – ok.

Warm Regards,
The 8Theme Team

Hello, shonakisam_98,

Thank you for reaching out to us with your concern.

To adjust the layout of your shop page to full width, please navigate through the following path in your theme options:

Theme Options > WooCommerce > Shop > Shop Page Layout > Full Width

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team