This topic has 5 replies, 3 voices, and was last updated 2 weeks, 1 days ago ago by Andrew Mitchell
In the mobile menu, when you click on a category, it does not open it. I click on the menu and see the categories, when I click once, the subcategories open, when I click again, the categories close, https://www.veed.io/view/e0dcb13e-95f9-46da-a158-b7813b3fead9?panel=share how can I make it so that all categories open from my mobile and not just subcategories, the video shows how it is for me, and how it is for you in another demo, I want to do the same https://www.veed.io/view/5ab84809-25c2-4186-b0ef-f6474532bc18?panel=share
Hello, Flance,
Thank you for reaching out to us with your query. We understand that you are experiencing issues with the mobile menu on your website, specifically with the behavior of the category and subcategory links. We appreciate you providing the video links to illustrate the issue clearly.
For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action
Best Regards,
8Theme’s Team
This does not work for me, it only works if I disable elementor. But the site header was created using elementor
Hello, Flance,
Please provide temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Dear Flance,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
Click here to share your valuable perspective: https://themeforest.net/downloads
Your time and trust are highly appreciated!
Best Regards,
The 8Theme Team
The issue related to '‘In the mobile menu, when you click on a category, it does not open it’' has been successfully resolved, and the topic is now closed for further responses