Hello, Marcos,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Verno,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello, Abhijit,

Thank you for reaching out to us.

We kindly request that you disable the Ajaxify feature in the settings of the elements. For your convenience, here is a link to a visual guide that might assist you: https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Elhadj07,

We hope this message finds you well.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/boost-your-sales-with-xstores-fake-sold-counter-feature/ After activating the feature via Sales Booster, proceed to the Single Product Builder through Elementor and integrate the appropriate element.

Warm Regards,
The 8Theme Team

Hello, Nebcreative,

Upon further review, we wish to reiterate that our theme is not the cause of the issue you are experiencing. Therefore, we recommend that you contact Google Maps support for further assistance.

Best Regards,
8Theme’s Team

Hello, Rutenio,

We appreciate your prompt response.

Please rename https://prnt.sc/13lErn2jjJ_l to xstore-pt_PT.po and https://prnt.sc/h_Hv3hGttj4T to xstore-core-pt_PT.po

Best Regards,
8Theme’s Team

Dear @TheOne,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello @gabrielet

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Shidhibinayak furniture,

We have previously requested access to your site on two separate occasions and, regrettably, we have not received a response. Could you please clarify the type of assistance you are expecting from us under these circumstances?

Regarding the suggestion to activate a different theme to find out if the issue is related to XStore or not, we would like to inquire if you have tested this with any other themes. If the issue persists across different themes, it suggests that the theme support team might not be able to resolve this issue. In such a case, it would be advisable to contact the support team for the Elementor plugin directly.

We look forward to your prompt response and thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

Hello, Duarte,

Thank you for reaching out to us with your concern regarding the “request a quote” feature on your website.

Could you please provide us with the URL of the page where the popup is visible? Additionally, we would appreciate a more detailed description with screenshots of your request to assist you more effectively.

Best Regards,
8Theme’s Team

Hello, Rutenio,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Anli75,

Thank you for reaching out to us with your request.

1/ To better assist you, could you please provide some screenshots? This will help us understand your request more clearly.

2/ To remove the elements referenced in your screenshot, please navigate to the Single Product Builder through Elementor. Once there, edit the template and remove the unnecessary elements as needed.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello, Oceaneokio,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Alicengiz,

Could you please navigate to XStore, then proceed to the ‘Patches’ section, and apply all available patches? Once completed, kindly verify the functionality and let us know the outcome.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Mohan,

Thank you for contacting us and for using XStore.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team