Hello, ShoQ,

We are pleased to hear that your issue has been resolved. Consequently, there is no need for you to provide FTP access at this time.

Additionally, we would like to invite you to share your translation files with our other clients. If you are willing, please send us your translation files. This is entirely voluntary and not obligatory.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Cor,

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, ShoQ,

Thank you for reaching out to us with your query regarding the translation of your website into Polish. We understand that achieving a fully localized website is crucial for providing a seamless user experience.

Regarding the words that still appear in English in the cart and mini cart, please provide temporary wp-admin access. We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

As for editing the mini cart and the free delivery bar, these elements can typically be customized through your theme settings or by adding custom CSS to your site.
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
If you could provide us with more details about the changes you’d like to make, we would be more than willing to provide you with specific instructions or to help you implement these changes.

Best Regards,
8Theme’s Team

Hello,

It seems the issue with the blurry images on your shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the blurriness:

Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.

Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.
If these steps don’t resolve the issue, feel free to reach out again for further assistance!

Best regards,
The 8Theme Support Team

Hello,

Thank you for reaching out to us with your concern regarding the product thumbnails on the Product Archive page. We understand the importance of having a uniform appearance for your images.

Please read the next articles – https://docs.woocommerce.com/document/fixing-blurry-product-images/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/

The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customizer > WooCommerce > Product Images.

Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

Further assistance you can get from the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Deepak Kumar Pandey,

Thank you for your prompt response. We are here to assist you further. Please follow the steps below to download and install the “XStore – Installable Archive”:

1. Open the following page: https://www.8theme.com/downloads/
2. Download the “XStore – Installable Archive”.
3. On your website, navigate to Appearance > Themes, select and install the downloaded archive.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

1/ Please go to Dashboard > Products > Categories > edit categories > upload category thumbnails if they are missing.

2/ Edit settings of the element in Elementor editor > https://prnt.sc/0uWMEyLlVgd3

Best Regards,
8Theme’s Team

Hello, Carliczyk,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing following the recent upgrade of the “Xstore core” plugin.

Based on the error message you provided, it appears there might be an issue with the domain activation on SendLayer after the update. To assist you effectively, could you please confirm if there have been any changes to your domain settings recently? Additionally, providing us with any further details or error logs you have might help us resolve the issue more swiftly.

In the meantime, we recommend checking the domain settings in your SendLayer account to ensure everything is correctly set up as per their requirements.

Contact your hosting provider and ask for their help.

Please let us know how you wish to proceed or if there is anything else we can help you with. We are here to assist you.

Best Regards,
8Theme’s Team

Hello, Gaston Garcia,

Thank you for reaching out to us.

We tried to check the code using the Envato verification system and we get the response that the purchase code is not verified. Could you, please, check if everything is ok with your ThemeForest account? Because if the account is blocked or your purchase is canceled you won’t be able to use the code.

Best Regards,
8Theme’s Team

Hello, Peter,

You’re welcome!

We’ve edited the message and moved the screenshot to the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Private Content

Best Regards,
8Theme’s Team

Hello, Peter,

Thank you for reaching out to us.

To assist you further, could you please provide the URL of the page where the warnings are visible? Additionally, we would appreciate temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello, @paulo,

We appreciate your prompt response.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Hichem,

Private Content

Best Regards,
8Theme’s Team

Hello, Hichem,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team