Forum Replies Created

Viewing 30 posts - 40,261 through 40,290 (of 68,187 total)
1 2 3 … 1,342 1,343 1,344 … 2,271 2,272 2,273
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Go to Theme Options > Save settings. Then clear the cache and check the result.

    Regards

    #258275 Copied In reply to: web layout arrangement gone haywire after updated theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    It looks like you installed demo content a few times. Duplicate menu items can be deleted via Appearance > Menus. Provide URL and temporary wp-admin access, and we will help you with it.

    Regards

    #258274 Copied In reply to: Quadriplicate theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Try to activate it now.

    Regards

    #258204 Copied In reply to: Licence on a delete domain
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Here is loop-start.php file – https://dropmefiles.com/mUg9H , re-upload it via FTP into xstore/woocommerce/loop/ folder.
    Also, the fix will be added in the next theme update.

    Regards

    #258202 Copied In reply to: Left menu on the site is not displayed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Dear,

    As was mentioned, we need access to your Dashboard (wp-admin panel). Go to Users > edit theme8 user > Role > set Administrator > Save, then reply back here.

    Regards

    #258191 Copied In reply to: Title and subtile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    The problem is caused by WooLentor – WooCommerce Elementor Addons + Builder plugin. When the plugin is disabled – https://gyazo.com/5753f2bc1679125a671a644bb6b0dc70 , so check settings of the plugin, or contact the support of this plugin.
    We do not give a guaranty for full theme compatibility with all existing plugins.

    Regards

    #258189 Copied In reply to: single product images stuck
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please provide FTP access also.

    Regards

    #258183 Copied In reply to: Categories display
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I’ve set settings for Elementor as was mentioned previously.
    What exactly can’t be edited? Please provide some examples/screenshots.
    Thanks in advance.

    Regards

    #258181 Copied In reply to: Cannot edit styling
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You can use this custom CSS code:

    .woocommerce-order-details tfoot th, .woocommerce-order-details tfoot td:last-child {
    color: white;
}

    Regards

    #258177 Copied In reply to: Text color: order has been received
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    We did nothing.
    Great. Thanks for letting us know.

    Regards

    #258172 Copied In reply to: Login popup design after update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Theme Options > Header builder > Cart > Mini-cart dropdown settings

    Regards

    #258170 Copied In reply to: Check out page on mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Dear,

    As was mentioned, we need temporary Dashboard access to be able to take a closer look and give you a solution.

    Regards

    #258169 Copied In reply to: Buy Now button not redirecting
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1. We can’t login, please check credentials.
    2. I do not see any problem on mobile. Please clear cache of your mobile browser and check one more time.
    What browser do you use? Could you provide a video or screenshots of problems?

    Regards

    #258163 Copied In reply to: Mobile Menu is not responsive
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please describe the problem in more detail with screenshots + provide correct wp-admin access.

    Regards

    #258162 Copied In reply to: Revolution slider on the homepage is not working on mobile view.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Ok. Try to activate the theme now.
    Keep in mind that you can use 1 license for 1 project according to ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

    #258156 Copied In reply to: Theme activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Go to Theme Options > re-save settings.

    Regards

    #258139 Copied In reply to: Login popup design after update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Theme Options > Mobile panel > https://prnt.sc/vel7q6 https://prnt.sc/vel88b

    Regards

    #258137 Copied In reply to: Mobile footer widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Thanks for using our theme.
    It is activated on these localhosts – https://prnt.sc/vel60m

    Regards

    #258136 Copied In reply to: Theme activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    #258121 Copied In reply to: Slider Revolution
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    You can submit the request here – https://www.8theme.com/taskboard/

    Regards

    #258120 Copied In reply to: Blog 3 columns
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Try to disable “Product Added Notification” in Theme Options > WooCommerce (Shop) > Shop > Shop page layout.
    If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #258119 Copied In reply to: product catalog page for mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    #258116 Copied In reply to: single product images stuck
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Use this code in Theme Options > Theme Custom CSS > Global custom CSS to affect the Shop page – 

    .post-type-archive-product .content-page,
.tax-product_cat .content-page {
    padding-top: 35px;
}

    Regards

    #258115 Copied In reply to: Spacing between header and content
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #258109 Copied In reply to: Customizer settings not converting to Website since update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Edit settings via Theme Options > WooCommerce > Shop elements > Categories.
    Clear cache before checking the result.

    Regards

    #258107 Copied In reply to: Category Format on Shop Page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    #258106 Copied In reply to: Single Product Layout Builder
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please set the administrator role for the user, so we can access settings of pages.

    Regards

    #258105 Copied In reply to: Title and subtile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Could you provide temporary wp-admin access?

    Regards

    #258104 Copied In reply to: Top Header Connection Block Link
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Claudia M,

    If re-publish of Theme Options doesn’t solve your issues, please, submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL and temporary wp-admin access.

    Regards

    #258103 Copied In reply to: XStore Core 3.0.2 version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Serviciosintegradospp,

    You do not need the old version of the plugin. Go to Theme Options > re-save settings, clear cache, and check the site then.
    If this doesn’t help, provide us with temporary access, so we can take a closer look and help you.

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #258102 Copied In reply to: XStore Core 3.0.2 version
  • 1 2 3 … 1,342 1,343 1,344 … 2,271 2,272 2,273
    40,261–40,290 of 68,187 posts
Viewing 30 posts - 40,261 through 40,290 (of 68,187 total)
1 2 3 … 1,342 1,343 1,344 … 2,271 2,272 2,273