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  Vince

  Participant

  November 5, 2020 at 23:47

  Today I found my website broken saying I need to update xStore. After updating, many of the custom design I made within the customizer is not showing up on the published website.
  All the design is still seen within the customizer, just not on the site itself. I have cleared the cache from all pages and from Elementor but still no change.

  Please help, I need the site up as it was ASAP.

  Thanks

  Please, contact administrator
  for this information.

  #258050 Copied Theme version: 7.1

  3 Answers

  

  Rose Tyler

  Support staff

  November 6, 2020 at 09:52

  Hello,

  Please provide temporary wp-admin and FTP access, so we can take a closer look.
  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
  If you do not know how to create FTP contact with your hosting provider, they will help you.

  Regards

  #258109 Copied
  

  Vince

  Participant

  November 6, 2020 at 17:33

  Okay,I have included the details.

  Please contact administrator
  for this information.

  #258227 Copied
  

  Rose Tyler

  Support staff

  November 7, 2020 at 09:55

  Hello,

  After this theme update, Theme Options should be re-saved manually.
  Please clear cache and check your site now.

  Regards

  #258304 Copied