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Single product images stuck - by Anupam - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

  • Avatar: Anupam
    Anupam
    Participant
    November 6, 2020 at 08:02

    hi there, as i updated to your latest update my single product images got stucked and gallery pics of product are way too big, and are not responding as i clicked on them, and your new single product builder is a total mess, i have tries to edit my product and i end up with nothing. kindly resolve my issue as soon as possible.

    #258078 Copied Theme version: 7.1 WooCommerce version: 4.6.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2020 at 10:58

    Hello,

    Thanks for using our theme.
    Provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    #258116 Copied
    Avatar: Anupam
    Anupam
    Participant
    November 6, 2020 at 12:15

    hi there,

    there is a problem in each and every product image and their gallery images respectively.

    Please contact administrator
    for this information.
    #258144 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2020 at 15:02

    The problem is caused by WooLentor – WooCommerce Elementor Addons + Builder plugin. When the plugin is disabled – https://gyazo.com/5753f2bc1679125a671a644bb6b0dc70 , so check settings of the plugin, or contact the support of this plugin.
    We do not give a guaranty for full theme compatibility with all existing plugins.

    Regards

    #258189 Copied
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