Page 1293 – 8theme.com

Forum Replies Created

Viewing 30 posts - 38,761 through 38,790 (of 68,231 total)

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Rose Tyler

Support staff

December 27, 2020 at 08:12

Hello,

Thanks for using our theme.
I can see the logo on your Home page. Clear cache and check now.
If you edit a custom header, save changes for this header – https://prnt.sc/wap3so
Provide temporary wp-admin access, describe your problems in more detail, so we can take a closer look.

Regards

#265917 Copied In reply to: Logo invisible on multiple header

Rose Tyler

Support staff

December 27, 2020 at 08:07

Hello,

Clear cache and check the Home page – https://prnt.sc/wap21k

Regards

#265916 Copied In reply to: Custom header image wont show

Rose Tyler

Support staff

December 27, 2020 at 08:05

Hello,

Thanks for using our theme. You can activate it now.

Regards

#265915 Copied In reply to: Reset my license for XStore theme.

Rose Tyler

Support staff

December 26, 2020 at 17:49

Hello,

Sorry for the delay in answering.
Provide temporary FTP access.
Our technicians will be able to check your problem after the weekend.
In the browser console, I can see the next js error that comes from an additional plugin – https://prnt.sc/wads75 Try to disable this plugin and check the Header builder after that. Let us know the result.
Contact the authors of the plugin to get assistance.

Regards

#265885 Copied In reply to: header builder

Rose Tyler

Support staff

December 26, 2020 at 17:42

Yes, it is correct. You want to change text, to prevent .php files editing, use the translation.

Regards

#265884 Copied In reply to: Cart Header in off-canvas not using custom format

Rose Tyler

Support staff

December 26, 2020 at 17:40

Hello Esosfera,

Sorry for the delay in answering.
Please provide temporary wp-admin and FTP access.
Waiting for your reply.

Regards

#265883 Copied In reply to: Slider stuck on loading

Rose Tyler

Support staff

December 26, 2020 at 16:41

Hello,

I’ve passed your request to our developers.

Regards

#265878 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Rose Tyler

Support staff

December 26, 2020 at 16:39

Hello,

Could you provide temporary wp-admin access?

Regards

#265877 Copied In reply to: Add to cart button not showing in mobile.

Rose Tyler

Support staff

December 26, 2020 at 16:17

Hi,

What is URL of the login page?

Regards

#265873 Copied In reply to: Header Colour

Rose Tyler

Support staff

December 26, 2020 at 16:16

Theme Options > Blog > Single post > Show About Author Block > Off
To change the author of demo posts, https://prnt.sc/wacctn https://prnt.sc/wacd0a

Regards

#265872 Copied In reply to: Blog carousel preview text

Rose Tyler

Support staff

December 26, 2020 at 15:44

Check now.

Regards

#265870 Copied In reply to: Reseting activation

Rose Tyler

Support staff

December 26, 2020 at 13:20

Hello,

Please provide temporary wp-admin access, so we can check your site.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#265860 Copied In reply to: Header Colour

Rose Tyler

Support staff

December 26, 2020 at 13:18

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Maybe the authors of the plugin will be able to assist you.

Try the next way, disable the plugin and enabled the Buy now button in Theme Options > WooCommerce > Single product page > Single product layout

Regards

#265859 Copied In reply to: Buy Now Button is not working

Rose Tyler

Support staff

December 26, 2020 at 13:14

As I can see, the theme is used on this site still – https://prnt.sc/wa9l2r
You can’t start a new project when the theme works on another already.

Regards

#265857 Copied In reply to: URGENT! Can't Activate My Key

Rose Tyler

Support staff

December 26, 2020 at 13:11

Hello,

Please see screenshots – https://prnt.sc/wa9j64 https://prnt.sc/wa9jd3 https://prnt.sc/wa9jpu https://prnt.sc/wa9k1d

Regards

#265856 Copied In reply to: How do I create a popup form in XStore?

Rose Tyler

Support staff

December 26, 2020 at 13:07

Click on Edit post, then you will find the menu.

Regards

#265854 Copied In reply to: Blog carousel preview text

Rose Tyler

Support staff

December 26, 2020 at 12:09

Here are screenshots from your site – https://prnt.sc/wa8noz https://prnt.sc/wa8nzi
Also, enabled WPBakery for Posts – https://prnt.sc/wa8od6 https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

Regards

#265850 Copied In reply to: Blog carousel preview text

Rose Tyler

Support staff

December 26, 2020 at 11:24

Hello,

Take our apologies for the delay in answering.
Pages like About us, have no background image for header header, Header overlap is enabled there with transparent background and the bg image you can see, is an image of breadcrumbs. There is no such display when the Single Product builder is activated.
“All products” can’t be selected in such a way, you need to set for categories, and select every of product categories – https://prnt.sc/wa7wk5 , then change settings of the header – https://prnt.sc/wa7xv5 https://prnt.sc/wa7y3e

Regards

#265849 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Rose Tyler

Support staff

December 26, 2020 at 10:56

Provide temporary wp-admin access, please.

Regards

#265847 Copied In reply to: Blog carousel preview text

Rose Tyler

Support staff

December 26, 2020 at 10:55

You’re welcome!
Would you mind to rate our product:
https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

#265846 Copied In reply to: translate "An account is already registered with your email address. Please log"

Rose Tyler

Support staff

December 26, 2020 at 10:49

Hello,

Sorry for the delay in answering.
I do not see the problem, for example – https://prnt.sc/wa7kgq
What assistance is needed from our site? Please contact the Yoast plugin author first.

Regards

#265845 Copied In reply to: Functioning search engine

Rose Tyler

Support staff

December 26, 2020 at 10:42

Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Show Next/Previous Product Navigation

Regards

#265843 Copied In reply to: Prev/Next product navigation navigates to itself

Rose Tyler

Support staff

December 26, 2020 at 10:40

Hello,

Enable WPBakery for products – https://prnt.sc/wa7g5q , edit the content of the product then.

Regards

#265842 Copied In reply to: front-end broken after updating

Rose Tyler

Support staff

December 26, 2020 at 10:30

Hello,

Our technicians will be able to continue work on this after the weekend. Please be patient.

Regards

#265841 Copied In reply to: Add whatsapp share option in Desktop also as well copy link option
Rose Tyler

Support staff

December 26, 2020 at 10:16
Hello,

Use the next custom CSS code:

.product_list_widget li:not(:hover) .quantity-wrapper { visibility: visible; opacity: 1; transform: translateY(-5px); }

Regards
#265836 Copied In reply to: Hide product price on entire website
Rose Tyler

Support staff

December 26, 2020 at 10:07

You’re welcome!

Regards

#265832 Copied In reply to: Dropdown menu

Rose Tyler

Support staff

December 26, 2020 at 10:06

Hello,

Thanks for using our theme.
If the problem persists with the child theme only, it means that some custom code from there causes the mentioned problem. Sorry, but we are not responsible for custom changes in the child theme, so you need to check it by yourself.

Regards

#265831 Copied In reply to: Child theme causing errors

Rose Tyler

Support staff

December 26, 2020 at 10:03

Hello,

This text comes from WooCommerce plugin.
If you can’t find the text, update translation files of the plugin (this article is for the theme, but the process is similar – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/), and try to find the text after that.

Regards

#265830 Copied In reply to: translate "An account is already registered with your email address. Please log"

Rose Tyler

Support staff

December 26, 2020 at 09:59

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

#265828 Copied In reply to: product picture gives error

Rose Tyler

Support staff

December 26, 2020 at 09:57

Hello,

As I can see, you are using Elelementor. Enable the Elelementor for static blocks – https://prnt.sc/wa6va4 , then provide us with temporary wp-admin access. We will add demo footer on your site, and you will be able to change the content of it depends on your needs.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#265826 Copied In reply to: I need Footer Html
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Viewing 38,790 results - 38,761 through 38,790 (of 68,231 total)

Viewing 30 posts - 38,761 through 38,790 (of 68,231 total)

← 1 2 3 … 1,292 1,293 1,294 … 2,273 2,274 2,275 →

Forum Replies Created

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