• 

  Yulius Stanevskis

  Participant

  December 22, 2020 at 22:21

  I was prompted to install theme update, and once the theme was updated, the products were no longer editable. I selected a different theme, and the products were editable.

  Please, contact administrator
  for this information.

  #265423 Copied Theme version: 7.2.2 WooCommerce version: 5.6

  5 Answers

  

  Rose Tyler

  Support staff

  December 23, 2020 at 07:57

  Hello,

  Thanks for using our theme.
  Please provide temporary wp-admin and FTP access.

  Regards

  #265515 Copied
  

  Yulius Stanevskis

  Participant

  December 24, 2020 at 04:11

  Hi, Thank you for your response!

  I am attaching the info you requested in the private content area.

  Please let me know that everything works as it should (access), and if you need anything from me.

  Thank you!

  Please contact administrator
  for this information.

  #265644 Copied
  

  Rose Tyler

  Support staff

  December 24, 2020 at 08:27

  Hello,

  As I can see, product can be opened to Edit – https://prnt.sc/w8y1ls Also, you can enable Elelentor – https://prnt.sc/w8y1zi
  Please describe your problem in more detail.

  Regards

  #265657 Copied
  

  Yulius Stanevskis

  Participant

  December 24, 2020 at 13:57

  I will take a look, and send over screenshots of the issue again if it continues. Did you do anything on the website? Or it was just working?

  #265690 Copied
  

  Rose Tyler

  Support staff

  December 24, 2020 at 14:00

  Ok. It just working.

  Regards

  #265692 Copied