Do you mean this quickview https://prnt.sc/yorep9 ? It comes from an additional plugin – https://prnt.sc/yorfct , so you can just disable the plugin, or contact the support of that plugin.
It is independent of our theme.
Regards
Rose Tyler
Support staff
February 8, 2021 at 08:10
Hello,
Check the settings of the Vendor plugin.
Or set administrator role for “support” user so we can check your settings in the Dashboard.
Regards
Rose Tyler
Support staff
February 8, 2021 at 08:07
Ok. You’re welcome!
Regards
Rose Tyler
Support staff
February 8, 2021 at 08:05
Hello,
Theme Options > WooComemrce (Shop) > Shop > Catalog Mode > Just Catalog > Off
I can’t check the video. Please upload it here – https://dropmefiles.com/ and provide URL.
Also, provide link to your site and temporary wp-admin access.
Thanks in advance.
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:56
Contact your hosting provider and request the limits be increased to the following minimums – https://prnt.sc/yniy9s
Once the Memory limit and Max execution time will be increased from the server side, click on Check again here – https://prnt.sc/ynj3t3
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:37
Hello,
Thanks for using our theme.
Please provide URL of the mentioned product. You can use the Private Content area – https://prnt.sc/yngxb3
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:34
Hello,
Have you changed credentials https://prnt.sc/ynghd1 ?
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. It’s not possible for the author to make the theme compatible with all the existing plugins.
Provide correct wp-admin and FTP access, we will check what can be done to help you.
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:28
Where did you add the code? What article have you followed?
Provide temporary FTP access, we will check if there is anything we can help you with from the theme side.
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:25
Hello,
Please provide some screenshots for a better understanding.
Also, provide URL and temporary wp-admin access.
You can use the Lightshot screenshot tool to take screenshots and share them.
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:21
Hello,
Theme Options > Theme custom CSS > Custom CSS for mobile, delete this code – https://prnt.sc/ynf7r7
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:11
Go to Theme Options and click on Publish.
Could you provide temporary wp-admin access?
Regards
Rose Tyler
Support staff
February 7, 2021 at 15:08
Hello,
1) Theme Options > Header builder > add Connection block and more the logo and Menu inside this block.
2) Theme Options > Header builder > Mobile menu > Icon Zoom (Proportion)
3) Your question is a bit unclear for me. Please provide some screenshots for a better understanding.
Thanks in advance.
Regards
Rose Tyler
Support staff
February 7, 2021 at 14:48
I’ve checked your site via an incognito browser window, the footer is correct now.
Please check one more time.
Thanks for using our theme.
Try to follow next steps: Install Loco translate plugin, create translation for XStore theme into your language, change the text, save settings. Once it works, you can disable the Loco plugins.
It looks like a static block that doesn’t exist was selected for a menu item.
Right now, I do not see the problem – https://gyazo.com/68d1aa7b05cbe73f02608a2f32f535a2
Please clear cache and check one more time.
Regards
Rose Tyler
Support staff
February 7, 2021 at 11:48
Yes, you are right.
If you need a page that shows all products from a particular category, just add in menu existing category page, for example – https://prnt.sc/ymr4jo
