Forum Replies Created

Viewing 30 posts - 36,871 through 36,900 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Could you provide a screenshot?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    We can see next activations – https://prnt.sc/zqjbrb
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    Deactivate https://prnt.sc/zqjito and delete the theme from old sites, then you will be able to activate it on a new site.
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    I do not see any problem on your Shop page – https://gyazo.com/21bfbb64bd5869e7991071060a9b86f2
    Clear cache and check then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Is there anything else we can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Theme Options > 404 page > https://prnt.sc/zqgz99
    If this is not what you are looking for, provide a screenshot, please.
    You can use Lightshot screenshot tool.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Enable WPBakery for static blocks – https://prnt.sc/zqgoag > edit footer – https://prnt.sc/zqgr0v

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    if you using fake sale booster in google search control you got error of Unparsable structured data fix this https://prnt.sc/zp6aft

    – this was fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Theme Options > WooCommerce > Single product builder.

    Check your Home page now.

    I am not sure that fully understand your request about the footer.
    As I can see, you are using an additional plugin for the footer – https://prnt.sc/zqcbcd , so disable this plugin (Enable Elementor for static blocks – https://prnt.sc/zqbxjk , then go to Appearance > Widgets > check what blocks are selected in Footer and PreFooter areas, edit static blocks using Elementor) , or contact the support of this plugin to get assistance.

    Also, I would recommend you disable unrequired plugins, because every plugin slows down the site a bit.

    It looks like you imported demo content a few times. Go to Appearance > Menus, delete duplicate items.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Change width of a section with this content.
    or provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please check with clear cache

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Theme Options > WooCommerce > Shop > Products style > Product Title Chars Limit

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Add this code in Theme Options > Theme custom CSS:

    .single-product .woocommerce-product-details__short-description ul {
        margin: 0;
        padding-left: 20px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using XStore.
    Here is what I can see on your site – https://prnt.sc/zpyajk Please clear cache and check one more time.
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Yes. Please provide URL of the page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Move

    body:not(.home) .content-page {
        padding-top: 165px; 
    }

    code from the current place into Theme Options > Theme custom CSS > Custom CSS for desctop.
    As I can see, this code is required because Header overlap option is activated, but the overlap is needed for Home page only. Go to Theme Options > Header builder > Multiple headers > create a new header, set it for the Home page, for example – https://prnt.sc/zpxu63 , save changes. Then edit the Default header and disable the overlap – https://prnt.sc/zpy1ek , for desktop and mobile.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Have you cleared cache? Try to check via an incognito window.
    Please provide screenshots for a better understanding of your problem.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Yes, because you have set 1 column.
    Please describe the desired result, and provide URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please make sure that wp-admin access is correct.
    Also, provide temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) Is Single Product Builder enabled in Theme Options? If so, you need to add content there, for example – https://prnt.sc/wiswnx , or disable the builder and use one of default Layouts for the single product page.
    2) Do you use Elementor? Please provide temporary wp-admin access, we will fix the demo content of the Home page.
    3) Do you want to remove the current footer content and have it like on this demo https://xstore.8theme.com/elementor/demos/electronics/?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using XStore.
    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check then.
    Do you use a child theme? Did you make changes in files there?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Read this article – https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Describe the problem in more detail with screenshots, please.
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Do you have categories of posts or products? Go to Appearance > Widgets, make sure that the Product categories widget is added into the Single product page sidebar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Theme Options > Blog > Single post > Show About Author Block > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Provide temporary wp-admin and FTP access.

    You can check our demo url in testing tools -> https://xstore.8theme.com/
    https://search.google.com/structured-data/testing-tool

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please, provide more screenshots or links to check the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Add the next code in Theme Options > Custom CSS:

    .single-product .product-information .yith-wcwl-add-to-wishlist,
    .single-product .product-information .email-link,
    .single-product .product_meta {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Ypvang01,

    Thanks for the reply.
    At first sight, I do not see buttons that are blue on hover (Home page). Please provide some screenshots for a better understanding of your request.
    You can use Lightshot screenshot tool.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Try to add the next custom CSS code:

    .user-registration-page #wcfm_membership_container .wcfm_email_verified, 
    .user-registration-page #wcfm_membership_container .wcfm_sms_verified, 
    .user-registration-page #wcfm_membership_container .wcfm_store_slug_verified {
        width: 50%;
        margin: 0;
    }
    .user-registration-page #wcfm_membership_container input, 
    .user-registration-page #wcfm_membership_container select, 
    .user-registration-page #wcfm_membership_container textarea {
        width: 50% !important;
    }
    .user-registration-page #wcfm_membership_container p.wcfm_title, 
    .user-registration-page #wcfm_membership_container span.wcfm_title {
        width: 50%;
        display: inline-block;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Unfortunately, we don’t guarantee compatibility with third-party plugins and probably it requires additional improvements of the Email builder.
    So, please, submit a feature request here https://www.8theme.com/taskboard/ and if it takes votes our developers will be able to implement this in one of the upcoming updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) Theme Options > WooCommerce > Single product builder > Layout > Sidebar Position > Without.
    2, 3) You’re welcome!

    Regards

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    36,871–36,900 of 68,187 posts
Viewing 30 posts - 36,871 through 36,900 (of 68,187 total)