Category Product Image Roll-over – Problem with gallery slider

This topic has 10 replies, 4 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: alkerster
    alkerster
    Participant
    February 16, 2021 at 10:47

    Hello,

    I have an issue really with the display order of images in the gallery view

    Please see my product category page here:

    https://jsmodernfurniture.co.uk/product-category/sofa/

    The problem is on all products will roll-over on the category view, I have left rollover enabled on just 1 product for the purposes of this question so to not confuse my visitors

    Please see the Gacla Corner Sofa product. The rollover is active on this product.
    Rollover example:
    Standard

    When mouse rollover
    mouse rollover

    When clicking into this product, the gallery thumbnail view does not match the image displayed above. Related to the feature image this is not displayed I think which is causing the issue.

    The other products on that page do not have the roll-over as I have set the featured image as the first image in the gallery too but this is not the solution as I want to use the roll-over

    Tumbnail 1 selected

    Thumbail 2 selected

    Any suggestions? Thank you very much in advance!

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2021 at 11:12

    Hello,

    Thanks for using XStore.
    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check then.
    Do you use a child theme? Did you make changes in files there?

    Regards

    Avatar: alkerster
    alkerster
    Participant
    February 17, 2021 at 00:25

    Hello

    Thanks for your quick reply

    I have disabled all third-party plugins and it is still the same

    There are no amendments to the child theme that would relate to this issue

    I have left the site live with all the plugins disabled:

    https://jsmodernfurniture.co.uk/shop/sofa/gala-corner-sofa/

    Thanks
    James

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2021 at 11:01

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: alkerster
    alkerster
    Participant
    February 17, 2021 at 11:55

    Thanks, I will send the details in private content

    Please contact administrator
    for this information.
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    February 17, 2021 at 21:10

    Hello!

    Can you please re-share the screenshots because they do not work for me. Can you please use another tool to share the screenshots so I can help you?

    Thank you!

    Avatar: alkerster
    alkerster
    Participant
    February 19, 2021 at 15:01

    Update

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 20, 2021 at 11:37

    Hello Alkerster,

    Our technicians will be able to check the problem more deeply after the weekend. By that time provide correct wp-admin access – http://prntscr.com/101rih7

    Regards

    Avatar: alkerster
    alkerster
    Participant
    February 20, 2021 at 12:28

    Details have now been correctly set

    Sorry for this

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 22, 2021 at 11:16

    Hello,

    We found the following custom code http://prntscr.com/103hk2p

    If we delete your it then it shows normal -> http://prntscr.com/103hkjq

    You have not to set these options for all products if you don’t need to have special settings for this product -> http://prntscr.com/103hldt

    Regards

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