Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 36,751 through 36,780 (of 68,187 total)

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Rose Tyler

Support staff

February 19, 2021 at 08:59

Hello,

Fixed. Clear cache and check now.

Regards

#275200 Copied In reply to: My account page on mobile is not full Only some mobile phones

Rose Tyler

Support staff

February 19, 2021 at 08:52

Hello,

Please provide URL of page with these icons.

Regards

#275198 Copied In reply to: Sale icon disappears on mobile

Rose Tyler

Support staff

February 19, 2021 at 08:49

Hello Ann Sanicola,

Try to do the update via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#275196 Copied In reply to: WP-Bakery shows update but update isn't working

Rose Tyler

Support staff

February 19, 2021 at 08:47

Hello,

Try to update the plugin via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#275195 Copied In reply to: Wp- Bakery not updating

Rose Tyler

Support staff

February 19, 2021 at 08:45

Hello,

Please provide URL and some screenshots.
Thanks in advance.

Regards

#275194 Copied In reply to: Is there a way to redisign the item list in the cart/checkout pages?

Rose Tyler

Support staff

February 19, 2021 at 08:43

Hi,

Check now.

Regards

#275193 Copied In reply to: Support status: Expired

Rose Tyler

Support staff

February 19, 2021 at 08:41

Hello,

https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ Pro version is not included.
This demo uses Dokan https://xstore.8theme.com/demos/2/dokan/ and registration can be enabled like here – https://xstore.8theme.com/demos/2/dokan/my-account/

Regards

#275192 Copied In reply to: Dokan (Multi vendor marketplace) Pro features

Rose Tyler

Support staff

February 19, 2021 at 08:03

Hello,

Sync translation of the theme – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then you will be able to find and translate new strings.

Regards

#275187 Copied In reply to: Account Page looks different and I cant make the translation

Rose Tyler

Support staff

February 19, 2021 at 08:00

Hi,

Thanks for using our theme.
Please provide some screenshots for a better understanding.
Lightshot screenshot tool can be used to take screenshots and share them.

Regards

#275186 Copied In reply to: Outline on

Rose Tyler

Support staff

February 19, 2021 at 07:59

Hello,

Do you mean this – http://prntscr.com/100ixq3 ? Just update the theme to 7.2.5v, clear cache, and set settings like here – http://prntscr.com/100iyej
Let us know if you need any further assistance.

Regards

#275185 Copied In reply to: New account page

Rose Tyler

Support staff

February 19, 2021 at 07:55

Hello,

Please see screenshot – http://prntscr.com/100ivsf

Regards

#275184 Copied In reply to: I have a question

Rose Tyler

Support staff

February 19, 2021 at 07:47

Hello,

WooCommerce > Settings > Accounts & Privacy > Account creation settings. You can check how the registration form is displayed for not login users via an incognito window of your browser.

Regards

#275182 Copied In reply to: How can I create a sing up page

Rose Tyler

Support staff

February 19, 2021 at 07:45

Hello,

Thanks for using our theme.
Please provide some screenshots for a better understanding.
Lightshot screenshot tool can be used to take screenshots and share them.

Regards

#275181 Copied In reply to: Colour coding is not working

Rose Tyler

Support staff

February 19, 2021 at 07:44

Hello,

You can activate the theme now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

#275180 Copied In reply to: Woopress lisence code

Rose Tyler

Support staff

February 19, 2021 at 07:41

Hi,

You’re welcome!

Regards

#275179 Copied In reply to: how do I make the pop up always active, without having to reset CACHE

Rose Tyler

Support staff

February 19, 2021 at 07:41

Hi,

Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System

Regards

#275178 Copied In reply to: translate that part of the site

Rose Tyler

Support staff

February 19, 2021 at 07:40

Hello Dadgamer,

Thanks for the report. Please open up a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and temporary wp-admin access via Private Content area.

Regards

#275177 Copied In reply to: My account page on mobile is not full Only some mobile phones

Rose Tyler

Support staff

February 19, 2021 at 07:38

Hello Thaicyber,

Thank for the screenshot. Please provide URL of your site and temporary wp-admin access.
Waiting for your reply.

Regards

#275176 Copied In reply to: My account page on mobile is not full Only some mobile phones

Rose Tyler

Support staff

February 19, 2021 at 07:37

Hello Thaicyber,

Please do not create duplicate requests, you will get a reply here – https://www.8theme.com/topic/my-account-page-on-mobile-is-not-full-only-some-mobile-phones/

Regards

#275174 Copied In reply to: My account page on mobile is not full Only some mobile phones .

Rose Tyler

Support staff

February 18, 2021 at 20:31

Hello,

Please check this screenshot – https://prnt.sc/1004jr9

Regards

#275141 Copied In reply to: Issues with the product categories at home page (Wedding theme)

Rose Tyler

Support staff

February 18, 2021 at 20:25

Hello,

Please provide URL and temporary wp-admin access.
Also, check how it works on our demo – https://xstore.8theme.com/my-account/ (create a fake account there).
Waiting for your reply.

Regards

#275139 Copied In reply to: My account page on mobile is not full Only some mobile phones

Rose Tyler

Support staff

February 18, 2021 at 19:11

Hello,

Make sure that Title element is added in product content via the builder.
Provide temporary wp-admin access, so we can take a closer look.

Regards

#275122 Copied In reply to: Single Product Builder – Product title is not displaying in the front-end

Rose Tyler

Support staff

February 18, 2021 at 18:49

Hello,

Read documentation https://developers.google.com/maps/gmp-get-started You need to create API to use the Google map and add the key to the map element settings.
API should be added here – https://prnt.sc/vwq6sk , location here – https://prnt.sc/1002pg3

Regards

#275117 Copied In reply to: change googlemap api

Rose Tyler

Support staff

February 18, 2021 at 18:37

Hello,

Remove it in Theme Options and add individually for products ( go to edit product > [8theme] Product Options https://gyazo.com/c5b3a4fa08d9f6aaf40e5344f76825cb )

Regards

#275112 Copied In reply to: I would like to remove the Sizing guide from the simple products and to apprecia

Rose Tyler

Support staff

February 18, 2021 at 18:00

Hello,

We can’t connect – https://gyazo.com/350d58b490f0677c5a52734d298b2d52 Please check.
Also, ask your hosting provider about the server error log.

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check Theme Options then.

Regards

#275102 Copied In reply to: Theme customization (half menu not visible)

Rose Tyler

Support staff

February 18, 2021 at 17:39

Hello,

Please check the site now.
Let us know if you need any further assistance.

Regards

#275099 Copied In reply to: Theme demo import doesn't match after installing demo

Rose Tyler

Support staff

February 18, 2021 at 17:35

You’re welcome!

Regards

#275095 Copied In reply to: can't choose the variation of a product in the shop page

Rose Tyler

Support staff

February 18, 2021 at 17:31

Do you use child theme? Did you make any changes in theme files?
Please provide temporary wp-admin and FTP access.

Regards

#275093 Copied In reply to: images not showing

Rose Tyler

Support staff

February 18, 2021 at 17:23

Hello,

Update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#275091 Copied In reply to: can't choose the variation of a product in the shop page

Rose Tyler

Support staff

February 18, 2021 at 13:24

Single product page builder > Gallery > Thumbnails Columns

Regards

#275010 Copied In reply to: Reduce preview number of thumbnail images
← 1 2 3 … 1,225 1,226 1,227 … 2,271 2,272 2,273 →

36,751–36,780 of 68,187 posts

Viewing 30 posts - 36,751 through 36,780 (of 68,187 total)

← 1 2 3 … 1,225 1,226 1,227 … 2,271 2,272 2,273 →

Forum Replies Created

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