Hello,
I’ve activated Single Product Builder (Theme Options > WooCommerce). Check single product page now. You can edit the layout using the builder – http://prntscr.com/101vfqj
Regards
Hello,
I’ve activated Single Product Builder (Theme Options > WooCommerce). Check single product page now. You can edit the layout using the builder – http://prntscr.com/101vfqj
Regards
In this case, I would recommend you to contact the support of WooCommerce plugin, because the situation is independent of our theme.
Regards
Hello,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
Please do not create duplicate requests. You will get a reply here – https://www.8theme.com/topic/php-code-file/#post-275281
Regards
Hello,
Please read about the translation of the theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
WooCommerce – https://docs.woocommerce.com/document/woocommerce-localization/
Core plugin – go to Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.
Go to Theme Options > WooCommerce > Cart page > Empty cart content > edit content here – http://prntscr.com/101ugn8
Regards
Hello,
Try to disable Products Masonry in Theme Options > WooCommerce > Shop > Shop page layout
Regards
Hello,
Edit a Category > Description after content http://prntscr.com/101u9zh
Or go to Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position
Regards
Hello,
Please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
Regards
Hello,
We can’t see your site – http://prntscr.com/101tvqv
1) Go to WPML > String translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – theme_mods_xstore-child > http://prntscr.com/szhrk6 http://prntscr.com/101tyo7 After that go back to the String Translation section and translate necessary content – http://prntscr.com/szhs2y
2) Sync translation of the theme – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate strings.
3) These strings come from the theme.
Regards
You’re welcome!
Regards
Hello,
Do you have this issue only if our theme is enabled or with the Storefront theme too?
Regards
Hello,
Thanks for contacting us.
Please describe the problem in more detail with screenshots. Lightshot screenshot tool can be used to take screenshots and share them.
Have you watched this video – https://youtu.be/4n1re0jKorc ?
Make sure that you are using the latest versions of the theme and Core plugin – http://prntscr.com/101tmpb
Provide URL and temporary wp-admin access.
Regards
Hi,
We did nothing.
Monitor the situation during the weekend.
Let us know on Monday if you still need assistance.
Regards
Hello,
1) I do not see any problem with product attributes – http://prntscr.com/101s6pi What exactly is wrong?
2) Add this code:
@media only screen and (max-width: 992px) {
.woocommerce-MyAccount-navigation-wrapper {
width: 100%;
margin-bottom: 20px;
}
.MyAccount-dashboard-buttons {
flex-wrap: wrap;
margin-bottom: -10px;
}
.MyAccount-dashboard-buttons .btn {
white-space: nowrap;
margin-bottom: 10px;
}
}
in Theme Options > Theme custom CSS > Global custom CSS. You will be able to delete it after the next theme update.
Regards
Hello Alkerster,
Our technicians will be able to check the problem more deeply after the weekend. By that time provide correct wp-admin access – http://prntscr.com/101rih7
Regards
Hello,
Do you mean this button http://prntscr.com/101q9t6 ? Could you provide temporary wp-admin access?
Regards
Hello,
We are glad that you sorted out.
Thanks for letting us know.
Regards
Hello,
Thanks for the screenshots.
As I can see, you installed Elementor demo – https://xstore.8theme.com/elementor/
To shown categories edit the page > delete products element http://prntscr.com/101prlm > add Product Categories element http://prntscr.com/101psad > http://prntscr.com/101psop > http://prntscr.com/101ptej http://prntscr.com/101pu32 set other settings depends on your needs.
Regards
Hello,
Thanks for using our theme.
We don’t speak Spanish, so would you be so kind to use English?
Please check credentials – http://prntscr.com/101phxp
Provide some screenshots for a better understanding of your request.
Lightshot screenshot tool can be used to take screenshots and share them.
Regards
Hello,
Please read this article – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
Regards
Provide URL of your site also.
Regards
Please provide temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Our theme is not slow. You have installed a lot of plugins, please check description of plugins and disable that you don’t really use, because every plugin slows down the site a bit.
Demo version that you installed uses Multiple headers, it means different headers for different pages. You changed the logo for the Default header, and it works on Shop and other pages – http://prntscr.com/101oj4j , but to be able to change the logo for Home page go to Multiple headers and edit this custom header – http://prntscr.com/101ok3l Watch this video about Multiple headers – https://youtu.be/BpeXfzNwkOc
As I can see, your Shop page works fine – http://prntscr.com/101onhm (when W3 Total Cache plugin is disabled) , settings of this page can be changed via Theme Options > WooCommerce > Shop. When W3 Total Cache is activated there are js errors in the browser console, it can be a conflict of an option with additional plugins. Please read this article – https://premium.wpmudev.org/blog/w3-total-cache-settings/ and play with settings of the Cache plugin. Contact the plugin support if you need any further assistance.
Regards
Hello,
Go to this page https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click here – http://prntscr.com/101o6rp
Regards
Hello,
Our developers are not available during the weekend, but I will do my best to help you. Let’s go through questions one by one.
Menu. Do you mean static block that is selected for LOJA menu item? Please describe the result that you want to achieve. Provide screenshots of which elements and settings were used.
Lightshot screenshot tool can be used to take screenshots and share them.
Check this demo https://xstore.8theme.com/demos/2/niche-market02/ , product categories – http://prntscr.com/101nx82 are added – http://prntscr.com/101nz7q http://prntscr.com/101nze7 Did you use the same element?
Color on the checkout page. If just color is incorrect it can be simply fixed using custom CSS code. We can help you with the code, just provide a screenshot of the problem and URL of page. Right now, I do not see any problem on your Checkout page.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. It’s not possible for the author to make the theme compatible with all the existing plugins.
Regards
Hello,
Check how these strings are displayed when the default WC theme – Storefront is activated on your site.
If displaying strings is independent of the theme, contact the support of WooCommerce to get assistance.
I can’t give you a solution just after seeing the screenshot, without the ability to see your Cart page, unfortunately.
Regards
Hello,
Delete the previous custom CSS code, clear cache, and check the menu.
Describe in more detail the desired result.
Regards
Hello,
Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards