WP-Bakery shows update but update isn't working

4 replies4 participantsUpdated by Rose Tyler

  • Avatar: Ann Sanicola
    Ann Sanicola
    Participant

    When you click on plugin updates it looks like its updating but a page refresh makes it go back to the old version. When you go to WP plugin update page and click on more info it says plugin not found. Is there an issue with WP bakery?

    #250087 Copied Theme version: 7.0.0 WooCommerce version: 4.4.1

    4 Answers

    Avatar: John Holden
    John Holden
    Participant

    Hi,

    Please send:

    – Screenshots of issues
    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #250100 Copied
    Avatar: G
    R
    Participant

    Hello, I’m having the same issue.

    Please contact administrator
    for this information.
    #275157 Copied
    Avatar: Ann Sanicola
    Ann Sanicola
    Participant

    None of the update thru the Xstore menu has worked since this summer.

    #275161 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Ann Sanicola,

    Try to do the update via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #275196 Copied

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