Hello,

Thanks for contacting us.

Please provide a screenshot of the error that you get.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

We provide theme support for 6 months from the date of purchase, so mentioned days mean your support period – https://www.8theme.com/documentation/xstore/support/support/

Regards

Hello,

I’ve checked your site, but the problem is a bit unclear for me, still. Please try to make a screenshot or video – https://www.pcmag.com/news/how-to-take-a-screenshot-on-any-device Upload them here – https://dropmefiles.com/ and provide URL.

Regards

Hello,

Thanks for using our theme.

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

If these issues are not caused by additional plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

Hello,

Theme Options > WooCommerce > Single Product Builder > Gallery > select the desired Type.
Full Width Layout you can activate via Single Product builder > Layout

Regards

Hello,

Thanks for contacting us.
Appearance > Widgets > Cart area https://gyazo.com/3f2862bba119776e6f82f44e2df61f8e

Regards

Hello,

Thanks for using our theme.
Please submit your request here – https://www.8theme.com/taskboard/

Regards

Hello,

Thanks for contacting us.
It looks like WPBakery plugin was not activated.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
If you need any further assistance, provide temporary wp-admin access.

Regards

Hello,

Where did you activate it? By default the gallery uses lightbox, so you need to disable this option in settings of the Elementor plugin – https://prnt.sc/10u3fy0

Regards

Hello,

1) Theme Options > Header builder > edit the header content/remove unrequired elements.
2) Do you mean responsive of the header? Using the Header builder you can build 2 headers for desktop and mobile – http://prntscr.com/10u30ei , go to Theme Options > General and select “Mobile Header Starts From”.
3) Yes, you can. You can use options of Elementor – http://prntscr.com/10u32lo
https://elementor.com/help/mobile-editing/

Regards

Hello,

Try to change number of columns in settings of Instagram element

Regards

Hello,

Thanks for using our theme.
Try to add the next code in Theme Options > Theme custom CSS > Custom CSS for mobile:

.products-grid .product {
    width: 100%;
}

Regards

Here is code for page of Affinage brand

.term-affinage .page-heading {
    background-image: url(url_of_image);
}

You can change .term-affinage and use the code for other brands also.

Regards

Hi,

You can use the next custom CSS code:

.tax-brand .page-heading {
    background-image: url(url_of_image);
}

Regards

Hello,

The link you provided redirects to the login form – http://prntscr.com/10sjthr Please provide temporary wp-admin access, so we can take a closer look.

Regards

I would recommend you to contact the support of WPML.

Regards