Hello,
Thanks for the reply and for the FTP access.
About wp-admin access, provide login and password here, via Private Content area, please.
Regards
Hello,
Thanks for the reply and for the FTP access.
About wp-admin access, provide login and password here, via Private Content area, please.
Regards
Hello,
Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Inspect the code of the page using the Developers tool in Chrome browser, maybe it will point you in the right direction, what exactly should be changed.
Sorry, but we can’t give you a solution just based on screenshots. Contact us once your site will be live, provide temporary wp-admin access, so we can take a closer look.
Regards
Here what we can see on desktop – http://prntscr.com/113yf75 What exactly do you want to change? Describe in more detail, please.
Regards
Hello,
Thanks for the reply.
If a problem occurs after activation of an additional plugin, and is independent of the theme, you need to contact the support of that plugin.
We are XStore theme author, so are able to help with questions that strictly related to our theme only.
Regards
2) Clear cache, delete/add a product to the cart, and check then.
Provide us with a screenshot.
Regards
Hello,
Activate “Always Load Wc-Cart-Fragments” in Theme Options > Speed optimization, then clear cache and check how it works then.
Regards
Hello,
Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.
Regards
Hello,
1) As we can see, changes work fine – http://prntscr.com/113we74 , clear cache on your mobile device, and check then.
2) Try to use this custom CSS code:
div.mobile-menu-content .et_b_header-menu .menu li a {
padding: 15px 0;
}
Theme Options > Styling > Bold Weight For Icons
Regards
You’re welcome!
Have a nice day!
Regards
Hello,
1,3) Activate “Always Load Wc-Cart-Fragments” in Theme Options > Speed optimization, then clear cache and check how it works then.
2) Edit this custom CSS code – http://prntscr.com/113vr1e , to http://prntscr.com/113vryw
Regards
Here is what I can see on your Home page right now – https://gyazo.com/82da3ebac4cdc692107fe38274fbfe48
Please clear cache and check one more time.
Regards
Hello,
We can’t log in to your Dashboard. Please check.
Do you mean these errors appear once you activate SEO plugin?
Do you have this error in Appearance > Customize when a default theme is activated on your site?
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
Regards
Hello,
It is because of background-size “contain”, you can change it to “cover” > https://gyazo.com/e05d9487ebfa3416707747be736f51ef http://prntscr.com/113v272
or change the height of the slider – http://prntscr.com/113v3bp
Regards
Hello,
Try to change padding for the content inside.
Regards
Hello,
1) Add this code in Theme Options > Theme custom CSS > Custom CSS for mobile:
.product-quantity .quantity input[type="number"] {
min-width: 50px;
}
2) It is.gif, so the background can’t be changed using custom CSS code.
3,4)
.woocommerce-message {
background-color: #0e1732;
color: #c3ac54;
}
.woocommerce-message:before {
color: #c3ac54;
}
Regards
Hello,
There are no such options, you can submit a request here – https://www.8theme.com/taskboard/
Regards
Hello,
Thanks for using our theme.
You can activate it now.
Regards
Hello,
Thanks for the reply.
You provided us with FTP access to an empty directory https://gyazo.com/eeb2b4c3a288d8ea7989eba4c579c1ef
Please change the user destination folder to your WP installation.
Also, provide temporary wp-admin access.
Regards
Hello,
Check your Home page now. The slider was added via an element on the page.
About “Page slider” option of [8 theme] Layout options, developers were informed. Thanks for the notice.
Regards
Hello,
Try to upload it here – https://dropmefiles.com/and provide URL via the Private Content area.
Also, check if you have the 500 error when the Storefront theme is activated on your site, or the issue persists with our theme only.
Regards
Hello,
There is no such possibility, right now. You can submit a request here – https://www.8theme.com/taskboard/
Regards
Hello,
Thanks for using our theme and for contacting us.
Your site under maintenance mode, so we can’t check it.
It could be that there 2 headers on the site. Theme Options > Header builder > Multiple headers > edit header for the Home page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc
Regards
Hello,
Could you, please, provide some videos?
Also, check how do work our demos on your devices – https://xstore.8theme.com/ https://xstore.8theme.com/demos/jewellery/
Regards
Hello,
1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
2) Describe the issue in more detail, please. It seems to work fine.
Regards
Hello,
There is no such problem on our test site.
Do you have any errors in the browser console?
Please disable all 3rd party plugins and check how it works then.
Try to check from another browser and device.
Let us know.
Regards
Hello,
1) You can use the next custom CSS code:
.back-top svg path {
stroke: #c8eaf4;
}
2)
.content-product .product-title a {
font-size: 14px;
color: #9f365a;
}
.content-product .price {
color: #9f3559;
font-size: 12px;
}
Regards
Hello,
Do you use Optimize CSS delivery option of the WPRoket plugin? Sometimes it may cause the mentioned issue.
Regards
Hello,
You provided us with FTP access to an empty directory https://gyazo.com/eeb2b4c3a288d8ea7989eba4c579c1ef
Please change the user destination folder to your WP installation.
Also, provide temporary wp-admin access.
Regards