Hello, Kmaglian,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you have experienced with the theme. We understand the importance of a seamless user experience, especially when preparing for a launch.

We’ve fixed this issue on the demo, and it will be fixed for import files too.

Best regards,
8Theme’s Team

Hello, GBDesignStudio,

Thank you for reaching out to us.

Here is what we see on your Wishlist page https://prnt.sc/Ho176RCXrNVJ Have you solved this?

Best regards,
8Theme’s Team

Hello, Mouenul,

Thank you for reaching out to us.

Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, AndreG,

What browser was used?

Do you use CDN or server cache? Could you temporarily disable them and check how it works then?

Best Regards,
8Theme’s Team

Hello, M Project,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

Hello, Mirza Ahtsham,

We’ve changed the Icon animation https://prnt.sc/cILiYOmse6LF to None.

Additionally, the issue with the animation displayed in the screenshot has been brought to the attention of our technical team. It is likely that a fix will be included in the next theme update.

Best regards,
8Theme’s Team

Hello, SAR24,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, Kstanishev,

We’ve changed the Canonical URL in SEO settings for the Home page https://prnt.sc/b6bRwHtbumot . Please clear the cache and check how it works now.

Best regards,
8Theme’s Team

Hello, VAPOR BROS,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Rodiex,

For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy

Best regards,
8Theme’s Team

Hello, Modestyestore,

Thank you for reaching out to us.

Regarding your request to add images to the “Sale” and “New Arrival” categories, we would be happy to assist you. Currently, it seems that only text is being displayed, but we can guide you through the process of adding images to these categories using custom CSS code:

.etheme-category-grid-image-ghost[data-type=sale] {
    background-image: url("link to image");
}
.etheme-category-grid-image-ghost[data-type=new] {
    background-image: url("link to image");
}

Best Regards,
8Theme’s Team

Hello, Daniel,

Thank you for contacting us and for using XStore.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best Regards,
8Theme’s Team

Hello, Mirko,

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/
You can work with containers or disable them via Elementor > Settings > Flexbox Container > Inactive.

We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

Read here about import/export content (save as template) from one page to another using Elementor – https://elementor.com/help/template-library/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

Best Regards,
8Theme’s Team

Hello, Rodiex,

Could you please provide more details about what you would like to accomplish and the issue you’re facing?

Best regards,
8Theme’s Team