Home page error - by Bright Agho - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

  • Avatar: Bright Agho
    Bright Agho
    Participant
    August 4, 2021 at 20:00

    Hello support I need help here I don’t know what is going on here I have problem editing my home page I get this error message below whenever i am trying to edit it please can someone help me look into it thanks

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2021 at 20:12

    Hello,

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Bright Agho
    Bright Agho
    Participant
    August 4, 2021 at 21:03

    Please where can I get that done

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 5, 2021 at 07:13

    Connect to your files via FTP, then add lines about the debug in wp-config.php as described in the mentioned article. Then re-create the problem to be able to see if any new lines with texts of errors appear.
    Provide us with temporary wp-admin and FTP access, so we can check the problem more deeply.
    If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

    Regards

    Avatar: Bright Agho
    Bright Agho
    Participant
    August 5, 2021 at 13:46

    A line as been added to wp-config.php now this is the error below

    Notice: Undefined index: pro_widgets in /home2/windesyr/public_html/wp-content/plugins/elementor/includes/api.php on line 160

    Fatal error: Out of memory (allocated 251260928) (tried to allocate 3793504 bytes) in /home2/windesyr/public_html/wp-content/plugins/elementor/includes/utils.php on line 494
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 5, 2021 at 13:53

    Hello,

    Thanks for the reply.
    You need to contact your hosting provider and ask to increase the memory limit, you can provide the Fatal error text to your hosting support. They should be able to solve it.

    Regards

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