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Forum Replies Created

Viewing 30 posts - 3,211 through 3,240 (of 68,221 total)

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Rose Tyler

Support staff

October 31, 2024 at 14:59
Hello, Modestyestore,

Thank you for reaching out to us.

We understand that you would like to display 3 categories in the spotlight carousel with a proper round shape on mobile view. Currently, when you select “slides per view as 3,” the round shape converts into an oval shape, which is not the desired outcome.

We will be happy to assist you in resolving this issue using custom CSS code:

@media only screen and (max-width: 480px) { .etheme-category-grid-image-ghost.rounded, .etheme-category-grid-image:not(.etheme-category-grid-image-ghost).rounded img { height: 96px; } }

Best regards,
8Theme’s Team
#421182 Copied In reply to: Resize the spotlight categories only for mobile view
Rose Tyler

Support staff

October 31, 2024 at 14:54

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Here are screenshots from your site https://prnt.sc/fy5e4Zm4zkUs > https://prnt.sc/5Dx9Hx0ub9PW

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#421181 Copied In reply to: filters by attributes are not showing in shop page sidebar

Rose Tyler

Support staff

October 31, 2024 at 12:47

Hello, Tarique,

We hope this message finds you well.

Due to certain server-side limitations, unfortunately, not all of our clients are able to use the copy-paste feature. As a result, we are providing you with an alternative solution.

Please kindly download the files we have provided, locate the necessary content, and import it into your website to obtain the desired demo content.

Should you have any further questions or require assistance, feel free to reach out.

Warm Regards,
The 8Theme Team

#421153 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 31, 2024 at 11:01

Hello,

Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#421145 Copied In reply to: filters by attributes are not showing in shop page sidebar

Rose Tyler

Support staff

October 31, 2024 at 10:36

Hello, Tarique,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download the necessary files of elements from the following link: https://we.tl/t-568lyDX7if – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Warm Regards,
The 8Theme Team

#421141 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 31, 2024 at 09:32

Hello,

Thank you for reaching out to us.

We appreciate your feedback regarding the Ajax Products Tabs.

If you would like to request new options be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Best regards,
8Theme’s Team

#421134 Copied In reply to: Ajax Products Tabs Element issue – xstore theme

Rose Tyler

Support staff

October 31, 2024 at 09:31

Hello,

Thank you for reaching out to us.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Best regards,
8Theme’s Team

#421132 Copied In reply to: Spotlight Categories issues – xstore theme

Rose Tyler

Support staff

October 31, 2024 at 09:27

Hello, Edgar,

Your site is under maintenance mode, so we can’t check it.

We understand that you have uploaded a custom font to your website, and while it appears correctly on your PC, it seems to display differently on your mobile device. This issue may be related to several factors, such as browser compatibility, font file formats, or CSS settings for mobile devices.

To assist you better, we kindly ask you to check the following:

1. **Font Formats**: Ensure that you have uploaded all necessary font formats (e.g., WOFF, WOFF2, TTF, EOT, SVG) to ensure compatibility across different devices and browsers.

2. **CSS Media Queries**: Verify if there are any specific CSS media queries that might be overriding the font settings for mobile devices.

3. **Browser Cache**: Clear the cache on your mobile browser to ensure that the latest version of your website is being displayed.

If the issue persists after checking these points, please provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#421131 Copied In reply to: Custom font not rendering on mobile or seems wrong

Rose Tyler

Support staff

October 31, 2024 at 08:24

Hello, Grace,

We kindly request that you navigate to **Theme Options > Theme Custom CSS > Global** and add the provided code at the bottom of the existing content.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#421120 Copied In reply to: Elementor Edititing Issues – Woocommerce support forum

Rose Tyler

Support staff

October 31, 2024 at 08:21

Hello, Nitin Sharma,

We apologize for the delay in our response.

We are pleased to hear that you were able to resolve the issues you encountered on your own. We hope you won’t face any further difficulties, but should any arise, we are committed to assisting you. Please don’t hesitate to reach out to us here on the forum. Feel free to open new topics for any new questions you may have.

Best regards,
8Theme’s Team

#421119 Copied In reply to: unknown and expired licence is activated on my domain, can’t unregister.
Rose Tyler

Support staff

October 31, 2024 at 08:18
Hello, Jhen,

Thank you for reaching out to us. We have received your inquiry.

To address your question, custom CSS code can indeed be used to modify the width of the specified field:

.quantity input[type="number"] { width: 55px !important; }

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
8Theme’s Team
#421118 Copied In reply to: product input number area too small how to let it big
Rose Tyler

Support staff

October 31, 2024 at 08:15

Hello, Carliczyk,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#421117 Copied In reply to: Attribute archive page based on category
Rose Tyler

Support staff

October 30, 2024 at 16:55
Hello, Saleh,

We appreciate your prompt response.

Custom CSS code can be used to remove the Buy Now button from the quick view:

.et-quick-view-canvas .et-single-buy-now, .et-quick-view-canvas .et-or-wrapper { display: none; }

Best regards,
8Theme’s Team
#421059 Copied In reply to: i want to delete buy now button in quick view
Rose Tyler

Support staff

October 30, 2024 at 16:38

Hello, Saleh,

Thank you for reaching out to us.

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#421054 Copied In reply to: i want to delete buy now button in quick view

Rose Tyler

Support staff

October 30, 2024 at 16:36

Hello, Nitin Sharma,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#421053 Copied In reply to: unknown and expired licence is activated on my domain, can’t unregister.

Rose Tyler

Support staff

October 30, 2024 at 16:34

Hello, Mohammed Hsani,

Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#421052 Copied In reply to: I am currently facing an issue that I am unable to identify the cause of. I have tried various metho

Rose Tyler

Support staff

October 30, 2024 at 15:54

Hello, Nitin Sharma,

Please provide temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#421047 Copied In reply to: unknown and expired licence is activated on my domain, can’t unregister.

Rose Tyler

Support staff

October 30, 2024 at 15:12

Hello,

Thank you for reaching out to us.

We’ve activated this option – https://prnt.sc/RHZc6BXJX60w Please check how it works now.

Best regards,
8Theme’s Team

#421040 Copied In reply to: How to resize single product images and make them one size for better viewing?

Rose Tyler

Support staff

October 30, 2024 at 15:07

Dear @Tarique,

To create categories for products, please navigate to **Products > Categories**. Categories that are not empty will automatically be displayed wherever the corresponding widget is used.

If your request pertains to something else, kindly provide some screenshots or a detailed description of what you are trying to achieve, so we can better understand your needs.

Best Regards,
8Theme’s Team

#421038 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 30, 2024 at 14:14

Hello, Kmaglian,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you have experienced with the theme. We understand the importance of a seamless user experience, especially when preparing for a launch.

We’ve fixed this issue on the demo, and it will be fixed for import files too.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#421030 Copied In reply to: The theme that I wanted is not optimized for Mobile view

Rose Tyler

Support staff

October 30, 2024 at 13:37

Hello, Nicolo,

Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

#421021 Copied In reply to: Stock amount on Ajax product list widget?

Rose Tyler

Support staff

October 30, 2024 at 13:36

Hello, GBDesignStudio,

Thank you for reaching out to us.

Here is what we see on your Wishlist page https://prnt.sc/Ho176RCXrNVJ Have you solved this?

Best regards,
8Theme’s Team

#421020 Copied In reply to: How to remove ASK ESTIMATE POP UP form wishlist page

Rose Tyler

Support staff

October 30, 2024 at 13:07

Hello, Modestyestore,

background-size: cover;

Read more – https://www.w3schools.com/cssref/css3_pr_background.php

Best Regards,
8Theme’s Team

#421017 Copied In reply to: I want to add image on sale and new arrival categories

Rose Tyler

Support staff

October 30, 2024 at 13:05

Hello, Mouenul,

Thank you for reaching out to us.

Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

Best regards,
8Theme’s Team

#421016 Copied In reply to: how to change this option for the mobile

Rose Tyler

Support staff

October 30, 2024 at 11:57

Hello, Saimonas93,

We appreciate your prompt response.

We’ve activated the XStore theme on your site. Please check and let us know if you need any further assistance.

Best Regards,
8Theme’s Team

#421004 Copied In reply to: Hello, I can no longer install the theme on my main domain www.kudikiosapnas.lt/

Rose Tyler

Support staff

October 30, 2024 at 11:21

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#421001 Copied In reply to: Hello, I can no longer install the theme on my main domain www.kudikiosapnas.lt/

Rose Tyler

Support staff

October 30, 2024 at 11:19

Hello, WebConcreet,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#420999 Copied In reply to: dubbie logo in header of cart page and checkout

Rose Tyler

Support staff

October 30, 2024 at 11:18

Hello, AndreG,

What browser was used?

Do you use CDN or server cache? Could you temporarily disable them and check how it works then?

Best Regards,
8Theme’s Team

#420997 Copied In reply to: my website is glitching with menu and header

Rose Tyler

Support staff

October 30, 2024 at 10:42

Hello, Mirko,

It looks like a bug introduced with the latest security update of Elementor plugins (independent of our theme). More on the Elementor GitHub: https://github.com/elementor/elementor/issues/29076

Best regards,
8Theme’s Team

#420990 Copied In reply to: Import Elementor template block not works

Rose Tyler

Support staff

October 30, 2024 at 10:37

Hello, M Project,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

#420989 Copied In reply to: UI did not same in developer and front-end
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Viewing 3,240 results - 3,211 through 3,240 (of 68,221 total)

Viewing 30 posts - 3,211 through 3,240 (of 68,221 total)

← 1 2 3 … 107 108 109 … 2,273 2,274 2,275 →

Forum Replies Created

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