Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,251 through 32,280 (of 68,187 total)

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Rose Tyler

Support staff

August 11, 2021 at 14:38

Hello,

Add Newsletter element into the header content (as I can see on your screenshot the Newsletter element is still in the bottom panel, so it is not added) and select static block, for example – https://gyazo.com/285dafd4d41a9c3fcbf91abb71cfee82

Regards

#298532 Copied In reply to: popup info

Rose Tyler

Support staff

August 11, 2021 at 14:35

Hello,

Could you describe an example of what exactly can’t be changed? Provide screenshots.
Also, try to disable the cache plugin at all and edit Home page then.

Regards

#298531 Copied In reply to: Can’t save changes in Xstore theme

Rose Tyler

Support staff

August 11, 2021 at 13:18

Hello,

Please clear cache and check now.

Regards

#298524 Copied In reply to: Footer Font Size Not Detected on Shop & Categories

Rose Tyler

Support staff

August 11, 2021 at 13:16

Hello,

1) When the cache plugin is disabled the problem is solved?
Provide temporary wp-admin access, so we can check it more deeply.
2) Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regards

#298522 Copied In reply to: Mobile view header is not being responsive
Rose Tyler

Support staff

August 11, 2021 at 12:20
Hello,

As I can see, the scroll bar appears and the content of the panel is displayed fine, but with the scroll.
Try to add the next code in Theme options > Theme custom CSS > Custom CSS for mobile:

.et-mobile-panel .et_column { padding: 0px 5px; }

Regards
#298518 Copied In reply to: Mobile Panel Section Spacing
Rose Tyler

Support staff

August 11, 2021 at 12:13

Re-name the file via FTP and check. If all is fine, you need to compare the new and your file and make appropriate changes in your code.
Please note that we are not responsible for your custom changes.

Regards

#298517 Copied In reply to: Problem on Shop Page Category on the toolbar

Rose Tyler

Support staff

August 11, 2021 at 12:11

Hello,

There is scroll for tabs – https://gyazo.com/e63e6951a6b56c2e36ce6017a61cf5af

Regards

#298516 Copied In reply to: Text changes

Rose Tyler

Support staff

August 11, 2021 at 12:08

Hello,

Create a static block with the desired content, then go to Theme options > Header builder > add Newsletter element into the header content and change settings depends on your needs

Regards

#298514 Copied In reply to: popup info

Rose Tyler

Support staff

August 11, 2021 at 12:06

Hello,

Update the theme and Core plugin, then you will be able to activate Menu Full-width via Theme options > Header Builder > Main menu, and delete this custom CSS code:
https://gyazo.com/ad63196c27dfdab3c7f2e01ebd93d0b8

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#298513 Copied In reply to: Few main menu are not full width

Rose Tyler

Support staff

August 11, 2021 at 10:52

Hello,

You’re welcome!
Theme Options > WooCommerce > Single product builder > disable Sticky for the section

Regards

#298508 Copied In reply to: AMP Plugin error

Rose Tyler

Support staff

August 11, 2021 at 10:37

Hello,

Theme Options > WooCommerce > Single product builder > Breadcrumbs > Computed Box > set margin-bottom > Save changes, and then check the frontend.

Regards

#298505 Copied In reply to: AMP Plugin error

Rose Tyler

Support staff

August 11, 2021 at 10:34

Hello,

Edit page > Settings of row that contains the slider > Row stretch > select “Stretch row”, not “Stretch row and content (no padding)”

Regards

#298502 Copied In reply to: Display problem with Slider revolution

Rose Tyler

Support staff

August 11, 2021 at 10:07

Hello,

Thanks for the reply.
We are waiting for wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Also, provide screenshots or video. You can use Gayzo or Lightshot screenshot tools to make and share screenshots.
What is the link to the mentioned page/your site?

Regards

#298496 Copied In reply to: site wont show updates on page preview

Rose Tyler

Support staff

August 11, 2021 at 09:13

Hello,

I would recommend you to contact support of WooCommerce plugin. There are no additional settings for this from our theme side.

Regards

#298490 Copied In reply to: Shipping cost

Rose Tyler

Support staff

August 11, 2021 at 08:43

Hello,

I’ve added `!important;” in your code – https://gyazo.com/55cb962cdbbe2d61a7dceed498254afd

Regards

#298488 Copied In reply to: x-store products show large images after update

Rose Tyler

Support staff

August 11, 2021 at 08:34

Have you edited woocommerce/archive-product.php file via child theme?

Regards

#298485 Copied In reply to: Problem on Shop Page Category on the toolbar
Rose Tyler

Support staff

August 11, 2021 at 08:10
Hello,

Try to add the next custom CSS code:

.mobile-menu-content .et_b_header-menu .menu li { border-bottom: 1px solid #bebcbc; }

Regards
#298482 Copied In reply to: dividers on mobile menu
Rose Tyler

Support staff

August 11, 2021 at 08:07

Hello,

Thanks for the reply. Could you provide FTP access?

Regards

#298481 Copied In reply to: Footer Font Size Not Detected on Shop & Categories

Rose Tyler

Support staff

August 11, 2021 at 08:02

Hello,

We don’t have such option in our theme. Look for third-party plugins for the custom labels.

Regards

#298480 Copied In reply to: label outlet

Rose Tyler

Support staff

August 11, 2021 at 07:52

Hello,

Have you included an additional css file? Or check 3rd party plugins from which data-wpacu-inline-css-file may come.

Regards

#298478 Copied In reply to: Problem on Shop Page Category on the toolbar

Rose Tyler

Support staff

August 11, 2021 at 07:40

Hello,

Please provide URL of your site and temporary wp-admin access.

Regards

#298475 Copied In reply to: Extra space in mobile banner

Rose Tyler

Support staff

August 11, 2021 at 07:38

Hello,

No, mentioned settings allow setting font size depends on devices. Here is the font size for the desktop – https://gyazo.com/1c4d872955a5ba1160264c6dd997a101 , and here for the mobile – https://gyazo.com/85ff384591cc26eb471a92df371bc0d3 Clear cache of your mobile browser and check now.

Regards

#298473 Copied In reply to: .css for slider heading size on mobile

Rose Tyler

Support staff

August 11, 2021 at 07:30

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > Product added notification > Off. Clear cache of browser and check how it works then.

Regards

#298471 Copied In reply to: Add to cart Issue

Rose Tyler

Support staff

August 11, 2021 at 07:27

Hello,

It works the same even with the default WC theme – Storefront – https://gyazo.com/6bc1a6a42b2bc11213f27cdc1078afac Because such functionality is independent of the theme and comes from WooCommerce. You can try to contact the support of WC, or submit a request here – https://www.8theme.com/taskboard/

Regards

#298470 Copied In reply to: Cart does not shows item

Rose Tyler

Support staff

August 11, 2021 at 07:22

Hello,

Thanks for using our theme.
Please check translation of XStore Core plugin.

Regards

#298469 Copied In reply to: traslate login and registration form

Rose Tyler

Support staff

August 11, 2021 at 07:21

Hello,

Thanks for using our theme.
Sorry, but there is no such option.You can submit a request here – https://www.8theme.com/taskboard/

Regards

#298468 Copied In reply to: Main product picture instead of variation picture in shopping cart

Rose Tyler

Support staff

August 11, 2021 at 07:19

Hello,

Could you record a video or provide screenshots?
Also, provide URL and temporary wp-admin access.

Regards

#298467 Copied In reply to: Product view doesn’t go away

Rose Tyler

Support staff

August 11, 2021 at 07:18

Hello,

Please check credentials – https://gyazo.com/d5562971a3c639c514f883e9e6540338

Regards

#298466 Copied In reply to: Product slider Issues

Rose Tyler

Support staff

August 11, 2021 at 07:12

Hello,

1. Dashboard > XStore > Sales Booster > Progress Bar > Off
https://www.8theme.com/documentation/docs/sales-booster/
2. Dashboard > products > Attributes > Edit attribute > https://gyazo.com/276eb2ade38ae0f3dd575dde415a2860

Regards

#298465 Copied In reply to: Remove Free Shipping on orders + Variation in products in sizes

Rose Tyler

Support staff

August 11, 2021 at 07:06

Hello,

Here is what I can see, independently of refreshing, https://gyazo.com/17ea30f5bb9d5ea46d31ed3b4e084c77
Isn’t it correct? Provide your screenshots.
Maybe you are using a browser extension that may affect the site work.
Have you cleared cache of browser? Do you use cache plugin?
Try to disable Static Blocks Cache in Theme Options > Speed Optimization

Regards

#298463 Copied In reply to: Mobile view header is not being responsive
← 1 2 3 … 1,075 1,076 1,077 … 2,271 2,272 2,273 →

32,251–32,280 of 68,187 posts

Viewing 30 posts - 32,251 through 32,280 (of 68,187 total)

← 1 2 3 … 1,075 1,076 1,077 … 2,271 2,272 2,273 →

Forum Replies Created

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