Page 1075 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

August 14, 2021 at 08:34

Hello,

Sorry for the delay in answering.
Do you want to run a full demo version import? I can see some content on your site, but It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.
So do reset the current content, and do the import of the desired demo, before activations 3rd party plugins.

Regards

#298824 Copied In reply to: Default Installed! But We Have Some Errors:

Rose Tyler

Support staff

August 14, 2021 at 08:30

Hello,

Theme Options > Speed optimizations > Menu Dropdown Ajax Loading > Off

Regards

#298823 Copied In reply to: Menu issue

Rose Tyler

Support staff

August 14, 2021 at 08:20

Hello,

As we can see, theme options were imported, but not the site content. Did you use Duplicator plugin? https://wordpress.org/plugins/duplicator/

Regards

#298822 Copied In reply to: if i change the hosting

Rose Tyler

Support staff

August 14, 2021 at 08:06

Hello,

Sorry for the delay in answering.
One of our technician team will be able to check your site after the weekend and will give an answer. Please be patient.
Meanwhile, follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#298819 Copied In reply to: support request for my theme and my site

Rose Tyler

Support staff

August 14, 2021 at 08:03

Hello,

Please clear all cache (plugin and browser) and check then.

Regards

#298818 Copied In reply to: Re: Singel Product Builder Queries
Rose Tyler

Support staff

August 14, 2021 at 08:01
Hello,

You are talking about default WPBakery elements, not elements from our theme.
Try to use the next custom CSS code:

.vc_gitem-animated-block { height: 180px; display: flex !important; align-items: center; justify-content: center; }

Regards
#298817 Copied In reply to: grid with links
Rose Tyler

Support staff

August 14, 2021 at 07:48

Hello,

Please check wp-admin access – https://gyazo.com/137e1a57c73183498091584eb116bfcb

Regards

#298816 Copied In reply to: Display problem on “lingerie” Theme

Rose Tyler

Support staff

August 14, 2021 at 07:15

Hello,

https://www.8theme.com/topic/website-front-end-problem/#post-298766

Regards

#298814 Copied In reply to: problem in logging front end

Rose Tyler

Support staff

August 14, 2021 at 07:15

Hello,

Thanks for using our theme and sorry for the delay in answering.
This issue is independent of the theme, you can find how to clear cookies online guides.

Regards

#298813 Copied In reply to: website front end problem

Rose Tyler

Support staff

August 14, 2021 at 06:58

Hello,

Thanks for using our theme.
Make sure that you have cleared cache.
Your site is under maintenance mode, so we can’t check it. Could you provide temporary wp-admin access?

Regards

#298810 Copied In reply to: changes in theme don’t appear in wordpress

Rose Tyler

Support staff

August 13, 2021 at 15:50

I’ve changed the color via Theme Options > Header builder > Bottom header > Background color. But the result is not visible, it can be caused by cache from server side or CDN. So clear all cache, please

Regards

#298793 Copied In reply to: Header – Background colors of Promo text and socials

Rose Tyler

Support staff

August 13, 2021 at 15:25

Feel free to ask if you have any either questions. Have a nice day!

Regards

#298792 Copied In reply to: Header goes grey on scroll up/down / no image

Rose Tyler

Support staff

August 13, 2021 at 15:24

Hello,

Have you cleared cache? Is the child theme is activated on your site?
As I can see, you are using CDN, so clear cache of CDN also.

Regards

#298791 Copied In reply to: How do I appear SKU in the search

Rose Tyler

Support staff

August 13, 2021 at 15:22

Hello,

1/ Fixed. Check tabs now
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check breadcrumbs then. If the situation is independent of plugins, provide temporary FTP access

Regards

#298790 Copied In reply to: Page look weird after update

Rose Tyler

Support staff

August 13, 2021 at 12:34

Hello,

Were products created manually or imported? When you create new variable products they work fine?
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how products work then. Let us know the result

Regards

#298776 Copied In reply to: Blank page on some variable product

Rose Tyler

Support staff

August 13, 2021 at 12:11

Hello,

Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > add widgets into Shop page sidebar. If this is not what you are looking for, please describe your request in more detail.

I can see a problem on your Shop page, enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#298772 Copied In reply to: Filter categories

Rose Tyler

Support staff

August 13, 2021 at 12:07

Hello,

I do not see the problem on your site – https://gyazo.com/7181b51461f9a86023436be0ad6b5778 Please clear cache and check one more time.

Regards

#298771 Copied In reply to: Problem with Margin sticky header

Rose Tyler

Support staff

August 13, 2021 at 12:04

Hello,

Please watch this video – https://youtu.be/z3YfXfR31eI
Edit page > Instagram element > select your Insta account.
Provide temporary wp-admin access, so we can take a closer look at your settings.

Regards

#298769 Copied In reply to: Instagram

Rose Tyler

Support staff

August 13, 2021 at 08:26

Could you provide temporary wp-admin access?

Regards

#298747 Copied In reply to: Header – Background colors of Promo text and socials

Rose Tyler

Support staff

August 13, 2021 at 08:19

Hello,

Yes, it is fixed. Clear cache and check.

Regards

#298745 Copied In reply to: Sire Guide or Button Dowload

Rose Tyler

Support staff

August 13, 2021 at 08:15

Check where files are placed now, for example – https://gyazo.com/23402efcc0821ba2afa8ccff49de4bc9 , then connect to your files via FTP and move .po and .mo files to the correct folder.
If you create a new translation, select the destination folder as is shown on screenshot from our docs.

Regards

#298744 Copied In reply to: Text changes

Rose Tyler

Support staff

August 13, 2021 at 08:10

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed. Let us know the result.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#298743 Copied In reply to: Blank page on some variable product

Rose Tyler

Support staff

August 13, 2021 at 07:57

Hello,

Sorry for the delay in answering.
Do you mean problem with the slider on the single product page? Have you tried to disable 3rd party plugins as was suggested in another topic?
If the problem is independent of plugins, provide temporary FTP access, so we can take a closer look.

Regards

#298741 Copied In reply to: Product slider Issues

Rose Tyler

Support staff

August 13, 2021 at 07:47

Hello,

Dashboard > XStore > Sales Booster > Progress Bar > Off
https://www.8theme.com/documentation/docs/sales-booster/

Regards

#298739 Copied In reply to: request to remove section from checkout

Rose Tyler

Support staff

August 13, 2021 at 07:44

Hello,

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ – Translation files of the theme should be placed into /wp-content/languages/themes/ folder
plugins, like core plugin on your screenshot, in /wp-content/languages/plugins folder.

After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality. Also, do a backup of all the files before any update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#298738 Copied In reply to: Text changes

Rose Tyler

Support staff

August 13, 2021 at 07:42

Hello,

You’re welcome!

Regards

#298737 Copied In reply to: Mobile submenu doesnt work
Rose Tyler

Support staff

August 13, 2021 at 07:41
Hello,

Add the next custom CSS code:

.header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper, .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper input, .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper span, .header-wrapper .et-off-canvas .cart_list.product_list_widget li:hover { background: #fafafa !important }

Regards
#298735 Copied In reply to: Can’t translate some words and some CSS issues
Rose Tyler

Support staff

August 13, 2021 at 07:33
.categories-menu-element .cat-item.cat-item-15 { display: none; }

Regards
#298734 Copied In reply to: Solve this issue
Rose Tyler

Support staff

August 13, 2021 at 07:32

Hello,

Thanks for using our theme.
Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then edit blocks using Elementor.

Regards

#298733 Copied In reply to: Edit the static blocks but don’t see the changes on the website

Rose Tyler

Support staff

August 13, 2021 at 07:30

Hello,

Do you use child theme?
Add the next code in your child-theme/functions.php add_filter('etheme_ajax_search_products_sku', '__return_true');

Regards

#298732 Copied In reply to: How do I appear SKU in the search
← 1 2 3 … 1,074 1,075 1,076 … 2,273 2,274 2,275 →

Viewing 32,250 results - 32,221 through 32,250 (of 68,231 total)

Viewing 30 posts - 32,221 through 32,250 (of 68,231 total)

← 1 2 3 … 1,074 1,075 1,076 … 2,273 2,274 2,275 →

Forum Replies Created

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