Hello,

About reqs.: max_execution_time is a limit for the execution time while running the script. For example if you import content and script need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. The PHP Max Input Vars is the maximum number of variables your server can use for a single function. If the value is too low, you may experience problems such as can’t save menu settings when added a lot of items. These parameters can be increased from the server-side, so just contact your hosting provider.

If you can see changes via the incognito browser window, it means you can’t see changes via the default window because of cache. It can be cache of your browser, so try to clear it first, or an additional cache, for example – https://prnt.sc/1yqdle5

Regards

Hello,

Do you mean you want to show 2 products per row on all mobile devices?
Add the next code in Theme Options > Theme custom CSS > Mobile:

.products-grid .product {
    width: 50% !important;
}

Regards

Hello,

Fixed. The fix will be added in the next theme update also.

Regards

Check this article – https://developers.cloudflare.com/cache/how-to/purge-cache

Regards

Hello,

Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
tel:+xxxxxxxxxx
for mail:
mailto:your_email

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Hello,

Unfortunately, we don’t have PSD for this design of the size guide. We have another one. Find a link to download it in the Private content

Regards

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Regards

Hello,

Please provide temporary wp-admin and FTP access. If you don’t know what is FTP then contact your hosting provider. They will give you access.

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Hello,

Child theme does not inherit theme options if you enable that, so you need to import them.
Enable parent theme and go to Theme Options > Import/Export > download the export file. After that enable child theme and go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after pare reloading. Check your site after that.

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Hello,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

You imported the Headphone demo version, this version uses Multiple headers. Check your Blog page, the logo was changed. To change the content of the header on your Home page, go to Theme Options > Header builder > Multiple headers > edit content of custom header for the Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc

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Hello,

I can see products on the page you provided – https://gyazo.com/730d122ee0bd0d1ff5e02e10bcaeb972 Clear cache and check one more time.

Regards

Hello,

By default, there is no such possibility, unfortunately.

Regards

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, the problem will be sent to our technicians team.

Regards

Hello,

Thanks for using our theme. Please check this topic – https://www.8theme.com/topic/email-builder-cancelled-order/

Regards

Hello @mgkmoha,

Thanks. You will get an answer soon.

Regards