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Progress Bar in sales booster not working on page refresh

This topic has 9 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Giordano

Participant

November 2, 2021 at 16:17

Dear support, the progress bar in my sidebar cart area is not working properly.
It correctly show the missing price amount to the free shipping, as soon as i add items to the cart.

But it does not show anything on page refresh, after i click on it to see my cart status.

The progress bar keep loading (grey bars animation) w/o showing the et_price and the amounts progress.

You can test it at the links provided in private content area.

Please, contact administrator
for this information.

#307323 Copied Theme version: 8.0.7 WooCommerce version: 5.8.0

8 Answers

Rose Tyler

Support staff

November 3, 2021 at 08:34

Hello,

Thanks for using our theme.
Your site is under maintenance mode, so we can’t check it.
Update the theme – http://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update Do backup before the update.

Regards

#307361 Copied

Giordano

Participant

November 3, 2021 at 11:26

Oh sorry, i did not notice the maintenance mode.
I’ll do a full update in the afternoon and provide you credentials if it’s not fixed.

I’ll be back later, thanks.

#307410 Copied

Rose Tyler

Support staff

November 3, 2021 at 13:23

Ok. Let us know the result

Regards

#307439 Copied

Giordano

Participant

November 3, 2021 at 18:53

Hello, after updates the problem is persistent. You can recreate the issue as told before
Add one item to the cart –> Progress bar works.

Refresh the page or navigate and open again the progess bar w/o adding anything more –> Progress bar loop and not working.

Find login in private ticket area.

Let me know, have a good day

Please contact administrator
for this information.

#307490 Copied

Rose Tyler

Support staff

November 4, 2021 at 09:28

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, the problem will be sent to our technicians team.

Regards

#307592 Copied

Giordano

Participant

November 8, 2021 at 11:25

Dear devs, issue persist after updating and also deactivating all the non-xstore modules.

I attach in private FTP credentials, while you should have the wp-admin ones in previous messages

Thanks

Please contact administrator
for this information.

#307884 Copied

Rose Tyler

Support staff

November 8, 2021 at 15:15

Hello,

Thanks for the reply. I’ve passed the problem to our developers. I’ll inform you once get an answer.

Regards

#307906 Copied

Rose Tyler

Support staff

November 10, 2021 at 15:45

Hello,

Fixed. Clear cache and check now.

Regards

#308118 Copied
Tagged: progress bar, refresh, sales booster, templates, woocommerce, wordpress
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