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Why aren’t my questions answered? - by cosmiquestudio

This topic has 4 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

cosmiquestudio

Participant

November 3, 2021 at 08:23

I bought the theme, moreover, I paid extra for 6 months of support. The question asked 5 minutes ago was answered, the question I asked 12 hours ago was not answered. Could someone please contact me and tell me what the problem is? I paid money for this theme and it was written that there would be 24/7 support. I want explanation. PLEASE!

#307360 Copied Theme version: 8.0.8 WooCommerce version: 5.8.0

3 Answers

Rose Tyler

Support staff

November 3, 2021 at 08:46

Hello,

Sorry for the delay in answering.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Our team needs a bit more time to answer your questions. Please be patient.
Thanks in advance.

Regards

#307366 Copied

cosmiquestudio

Participant

November 3, 2021 at 10:06

Our store is still closed and we need to open it as soon as possible. The situation is somewhat urgent. We cannot wait 24 hours. Please can someone from the technical team help us?

#307378 Copied

Olga Barlow

Support staff

November 3, 2021 at 10:34

Hello,

Check this topic https://www.8theme.com/topic/high-usage-cpu/#post-307384
Don’t create multiple topics for the same issue because it just scales the number of requests but does not speed up the process.

Regards

#307388 Copied
Tagged: answers, help, questions, support, templates, woocommerce, wordpress
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