Forum Replies Created

Viewing 30 posts - 241 through 270 (of 11,542 total)
1 2 3 … 8 9 10 … 383 384 385
  • Avatar: Robert Hall
    Robert Hall
    Participant
    March 18, 2021 at 06:52

    Hello Nick

    Thank you so much for contacting us!

    – Go to XStore > deactivate theme and then activate it again using your purchase code.
    After that follow the instructions and press the Check updates button https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Update both: theme and XStore plugin.

    – In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279886 Copied In reply to: I have a problem with update Xstore
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 18, 2021 at 06:04

    Hello

    It is probably looks that your single product page slider is break if you have installed any 3rd party plugins please check your website after deactivating all 3rd party plugin and check with theme defaults plugins.

    https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279882 Copied In reply to: Single Product page messed up after latest Update
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 18, 2021 at 05:52

    Hello Goostaf

    As in previous message we already explain the behavior of related product how it is work in your website. If you want something different please explain a little more .

    Sorting is independent of our theme and comes from WooCommerce (Appearance > Customize > WooCommerce (Shop) > Product catalog > Default Product Sorting), so you may contact the support of WC about this.
    https://prnt.sc/10oqmmz

    Robert Hall

    #279881 Copied In reply to: Unification of goods / categories
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 09:12

    Hello

    Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find the main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    In case you need professional help with site optimization you may contact wpkraken team, we don’t have optimization experts because that is outside the scope of our support.

    Robert Hall

    #279701 Copied In reply to: I want to optimize website
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 09:02

    Hello Prosenberg

    Thank you so much for contacting us!

    We don’t have the special template for that page. You can choose existing page template by going to edit page https://prnt.sc/10nwt2o or create a page with page builder.

    You can turn on breadcrumb by going to Dashboard > Pages > [8Thme] Layout Options and set your breadcrumb according to your requirements. https://prnt.sc/10nwwo4

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279696 Copied In reply to: Custom page template
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 08:20

    Hello ipcom

    Thank you so much for contacting us!

    The best way to customize a theme is to do your customization in child theme that is why we have specially designed a child theme with the theme package.

    As for theme update is concerned Please note that If you have done some custom changes in CSS or any other PHP files then only those changes will be lost after updating the theme, So we will recommend you kindly take backup of your existing theme and then update your theme.

    Robert Hall

    #279686 Copied In reply to: Child Theme
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 08:00

    Hello JVTuannn,

    We do not able to access your website because Your website login are not working.

    Please send us highlighted screenshot of your image where you are facing the issue.

    Robert Hall

    #279679 Copied In reply to: Couple of questions
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 07:49

    Hello Ricardo

    Thank you so much for your kind words

    Robert Hall

    #279678 Copied In reply to: Header and content spacing
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 07:33

    Hello Akm

    thank you so much for contacting us!

    yes we have this feature in our theme package you can choose your search style by going to Dashboard > Theme Options > Header Builder > Search and set it to full width https://prnt.sc/10nufk8

    Robert Hall

    #279676 Copied In reply to: I want to make a custom design search bar like this https://prnt.sc/10nf9lj
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 07:24

    Hello bryanboske,

    Kindly check your website now it is working absolutely fine in your website.

    Robert Hall

    #279675 Copied In reply to: Xstore Issues
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 06:56

    Hello Ernesto

    Thank you so much for contacting us!

    Currently your website is like maintenance mode Can you please send us your website Temporary wp admin access or highlighted screenshot where you are facing the issue so that we will provide you customer support in best possible way.

    As for your mentioned Sticky header is concerned go to Theme Options > Header builder > header Sticky > and change the setting according to your requirements. https://prnt.sc/10nthz4

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279673 Copied In reply to: Problems with sticky header
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 06:43

    Hello Anubhav Shar,

    I would recommend you to update the theme to Latest version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Also, please contact your hosting provider and increase PHP Memory limit – http://prntscr.com/lxcpra https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    If you still have issue let us know we are always here to provide you customer support.

    Robert Hall

    #279672 Copied In reply to: My-Account page is not showing properly.
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 05:51

    Hello Suraj

    1: We are working according to ThemeForest rules,
    2: Yes this is E Commerce Theme you can sell your product by using this theme.

    If you have any other issue in this theme package let us know we are always here to provide you customer support in best possible way.

    Robert Hall

    #279668 Copied In reply to: Problem with Theme
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 05:39

    Hello Tomok11

    We are glad to know that your mentioned issue is fixed.

    I would recommend you to update the theme to Latest version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Also, please contact your hosting provider and increase PHP Memory limit – http://prntscr.com/lxcpra https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Robert Hall

    #279667 Copied In reply to: Product Pages Width
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 05:36

    Hi Fadhi

    Thank you so much for contacting us!

    Can you please explain your question a little more which option is not working in your website so that we will give you customer support.

    Robert Hall

    #279666 Copied In reply to: Some of the theme options are not there
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 05:32

    Hello,

    We are working according to the refund policy of Envato – https://themeforest.net/page/customer_refund_policy

    Regards

    #279665 Copied In reply to: Dramatic page load speed decrease after upgrade v4 – v7
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 05:28

    Hello Peter,

    Thank you so much for contacting us!

    I would recommend you to update the theme to Latest version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Also, please contact your hosting provider and increase PHP Memory limit – http://prntscr.com/lxcpra https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Robert Hall

    #279664 Copied In reply to: Theme update
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 17, 2021 at 05:22

    Hello Martin,

    Thank you so much for contacting us!

    We do not access your website dashboard because your mentioned URL is not working please send us your login detail again, so that we will check your issue in more details. https://prnt.sc/10nrlac . It is probably looks that there is a warning message which is displaying in your menu.

    Robert Hall

    #279663 Copied In reply to: Exclamation mark
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 09:24

    Hello

    You can set your page Title breadcrumb by going to Dashboard > Pages > Edit and set your page layout https://prnt.sc/10n0vjl

    You can also create Page title section in Elementot Page builder .

    If you want to hide titles from all pages, go to Theme Options > Breadcrumbs > and set 0px font-size for the title.

    Robert Hall

    #279512 Copied In reply to: Page title is not visible
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 08:51

    Hello

    Thank you so much for contacting us!

    Please watch this video – https://www.8theme.com/documentation/docs/variation-swatches/

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279503 Copied In reply to: Need to add the size details on the product tiles
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 08:13

    Hello Shantanu

    Thank you so much for contacting us!

    It is probably looks that you are using a 3rd party lazy load plugin which create a conflict https://prnt.sc/10myn79 please deactivate 3rd party plugin and then check your website. If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279488 Copied In reply to: Funnel icon does not show up consistently
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 07:43

    Hello

    Thank you so much for your kind words we are glad to know that your have fixed your issue. If you have any other issue in this theme please let us know we are always here to provide you customer support.

    Robert Hall

    #279485 Copied In reply to: Call Us Any Time
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 07:31

    Hello USSH

    Thank you so much for contacting us!

    Add this code in Theme Options > Theme custom CSS:

    .sticky-message-on .content-page .woocommerce-message {
    background-color: #74a259 !important;
}
.et-notify[data-type=success] {
  background: #74a259;
}

    Robert Hall
    Customer Support

    #279484 Copied In reply to: Change Color notices i.e. "Product added" and "Coupon Code applied successfully"
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 07:28

    Hello Gabriele

    Can you please explain your block issue in more details where you are facing the issue so that we will guide you in best possible way.

    Robert Hall

    #279482 Copied In reply to: Tagline under the logo
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 07:19

    Hello ianbarker24

    Thank you so much for contacting us!

    Add this code in Theme Options > Theme custom CSS:

    .sticky-message-on .content-page .woocommerce-message {
    background-color: #4f3b4a !important;
}
.et-notify[data-type=success] {
  background: #4f3b4a;
}

    Read more – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    The PHP Max Input Vars is the maximum number of variables your server can use for a single function. To work properly with a modern WordPress theme set this value to 3000. If the value is too low, you may experience problems such as can’t save menu settings when added a lot of items there.

    Robert Hall

    #279481 Copied In reply to: Changing the WooCommerce banner colour for 'product added to basket'
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 07:09

    Hello Julien,

    Thank you so much for contacting us!

    The issue can be caused by an additional plugin on your site. Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache and check if you still have the problem. Once you find out which plugin causes the issue, contact the support of that plugin.

    Robert Hall
    Customer Support

    #279480 Copied In reply to: Related Products : swipper on mobile
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 06:47

    Hello

    Thanks for contacting us.

    https://docs.woocommerce.com/document/woocommerce-localization/ – please follow this article.

    We provide translation files for the theme, but it is not full translation, read here –
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Xstore Core plugin should be translated manually.

    Robert Hall

    #279478 Copied In reply to: Woocommerce Translation problem
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 06:39

    Hello Juliencbe

    Thank you so much for contacting us!

    Unfortunately, all the product categories inherit the Shop page layout and there are no settings to make every product category with the different layout. You can change the layouts for the single product in product settings https://prnt.sc/10mw4gd but we don’t have extra options for the product categories.

    Note:- You can create separate pages for display category with different layout.

    Robert Hall

    #279475 Copied In reply to: Custom Product by category layout
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 05:58

    Hello her63

    Thank you so much for contacting us!

    As for your mentioned logo issue is concerned you can change the logo by going to Dashboard > Woo Commerce > Settings > Email and set your email tempalte according to your requirements. https://prnt.sc/10mv6zh , https://prnt.sc/10mv8ih

    Robert Hall

    #279473 Copied In reply to: how to change this logo
    Avatar: Robert Hall
    Robert Hall
    Participant
    March 16, 2021 at 05:53

    Hello

    Thank you so much for contacting us!

    As i understand your question you want a quick view popup, which you can enable by going to Dashboard > Theme Options > WooCOmmerce (Shop) > Shop Elements > Quick View https://prnt.sc/10mv4dt and manage it according to your requirements.

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

    #279472 Copied In reply to: Add to basket popup
  • 1 2 3 … 8 9 10 … 383 384 385
    Viewing 270 results - 241 through 270 (of 11,542 total)
Viewing 30 posts - 241 through 270 (of 11,542 total)
1 2 3 … 8 9 10 … 383 384 385

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