I have a problem with update Xstore - by Nick

This topic has 2 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Robert Hall

  • Avatar: Nick
    March 17, 2021 at 17:18

    I can’t update my xstore Core + Theme. Message:

    Downloading update from https://www.8theme.com/themes/api/files/get/et-core-plugin.zip?token=TPMIPFxnqxYQKdk6Mgt372QaCZqTn2w0W1IbviAS1610140884…
    Unpacking the update…

    An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    Disabling Maintenance mode…

    All updates have been completed.

    Somebody can help me?

    1 Answer
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 18, 2021 at 06:52

    Hello Nick

    Thank you so much for contacting us!

    – Go to XStore > deactivate theme and then activate it again using your purchase code.
    After that follow the instructions and press the Check updates button https://xstore.helpscoutdocs.com/article/63-theme-update Update both: theme and XStore plugin.

    – In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

    Robert Hall
    Customer Support

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