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I have a problem with update Xstore - by Nick

This topic has 2 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Robert Hall

Nick

Participant

March 17, 2021 at 17:18

I can’t update my xstore Core + Theme. Message:

Downloading update from https://www.8theme.com/themes/api/files/get/et-core-plugin.zip?token=TPMIPFxnqxYQKdk6Mgt372QaCZqTn2w0W1IbviAS1610140884…
Unpacking the update…

An error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Disabling Maintenance mode…

All updates have been completed.

Somebody can help me?

#279851 Copied Theme version: 3.2.4

1 Answer

Robert Hall

Support staff

March 18, 2021 at 06:52

Hello Nick

Thank you so much for contacting us!

– Go to XStore > deactivate theme and then activate it again using your purchase code.
After that follow the instructions and press the Check updates button https://xstore.helpscoutdocs.com/article/63-theme-update Update both: theme and XStore plugin.

– In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

Robert Hall
Customer Support

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