Kindly check your contact form 7 now we have fixed all the mail settings.
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
Robert Hall
Customer Support
Robert Hall
Participant
April 1, 2021 at 18:58
Hello Ventdecom
Thank you so much for contacting us!
As per our company policy we are only here to provide you customer support for this theme package, hope so you understand as we do not breach our policy.
We are using two page builder in this theme Package Visual Composer and Elementor you can create this page format With the help of page builder plugins according to your requirements.
If you have any issue in this theme package let us know we are always here to provide you customer support.
We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find the main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact wpkraken team, we don’t have optimization experts because that is outside the scope of our support.
Robert Hall
Customer Support.
Robert Hall
Participant
April 1, 2021 at 18:47
Hello Goostaf
We do not understand your question kindly elaborate your question a little more for our better understanding what is exactly you want.
Robert Hall
Customer Support.
Robert Hall
Participant
April 1, 2021 at 18:42
Hello
There are lot of customer who are using this this theme package and sale badges is working absolutely fine it might be possible there will be some other setting creating conflict.
We are glad to know that you have find the solution. If you still facing any issue let us know we are always here to provide you customer support.
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 20:56
Hello Aristo
Thank you so much for contacting us!
Can you please tell me which Store setting is not working. ?
Robert Hall
Customer Support
Robert Hall
Participant
March 31, 2021 at 20:53
Hello Numero
Thank you so much for contacting us!
– As for breadcrumb issue is concerned you can change your website breadcrumb by going to Dashboard > Xstore > Theme Options > Breadcrumb and set your breadcrumb settings.
– you can change the product single page breadcrumb by going to Dashboard > Xstore > Theme Options > WooCommerce (Shop) > Single Product Builder > Breadcrumb https://prnt.sc/110z37o
– You can set your page breadcrumb by going to Dashboard > Pages > Edit > [8Theme] Layout Option and set your breadcrumb https://prnt.sc/110z67a
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 20:46
Hello
I think you have fixed this issue in your website. We see your website homepage footer section different header and footer menu is placed in your website. https://prnt.sc/110z0xn
Robert Hall
Robert Hall
Participant
March 31, 2021 at 20:40
Hello Kevin
Can you please explain your question a little more as we see in your website Quantity box is working fine on homepage and product single page.
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 20:31
Hello Numero
You can change your header slider Title font by going to Dashboard > Pages > Edit Home page and click on pencil icon to edit slider Element https://prnt.sc/110ysxx then click on Title Font https://prnt.sc/110ys6c and change the font according to your requirements.
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
Robert Hall
Customer Support
Robert Hall
Participant
March 31, 2021 at 20:21
Hello
you can change the image of your article by edit your post and click on pencil icon to change the image in visual composer element. https://prnt.sc/110ym7c .https://prnt.sc/110ynrr If you have any other issue let us know we are always here to provide you customer support.
Robert Hall
Customer Support
Robert Hall
Participant
March 31, 2021 at 19:25
Hello D.Cookies
Thank you so much for contacting us!
As for your drop down menu issue is concerned it is probably looks that there are some padding issue with your menu kindly check these setting by going to Dashboard > XStore > Theme Options > Header Builder > Dropdown Menu https://prnt.sc/110xobi
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
Robert Hall
Customer Support
Robert Hall
Participant
March 31, 2021 at 19:20
Hello Goostaf
Thank you so much for contacting us!
You can enable this option by going to Dashboard > XStore > Theme Options > WooCOmmerce > Single product builder > Breadcrumbs > Move Product Name In Breadcrumbs https://prnt.sc/110xljk
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 19:03
Hello
Is all translation gone or some part of website, as we see your website translation is working absolutely fine.
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 18:05
Hello Nikolai!
Thank you so much for contacting us!
Do you have the problem with the default WC theme activated on your site (Storefront)?
We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find the main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact wpkraken team, we don’t have optimization experts because that is outside the scope of our support.
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 17:59
Hello
Can you please send us highlighted screenshot where you are facing the issue or tell us device name where you check your website responsive mode.
Robert Hall
Customer support.
Robert Hall
Participant
March 31, 2021 at 17:55
Hello
Try to select “Always show stock” in Woocommerce > Settings > Products > inventory to display how many products are in stock. https://prnt.sc/110w5m4
Also check this option to any other product and let us know if you issue was fixed.
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
Robert Hall
Customer Support
Robert Hall
Participant
March 31, 2021 at 17:40
Hello
Thank you so much for contacting us!
As for your mentioned Sticky header is concerned go to Theme Options > Header builder > header Sticky > and change the Height according to your requirements. https://prnt.sc/110vvjb
If this doesn’t work please send us your website URL along with temperate wp admin access so that we will check your issue in best possible way.
Robert Hall
Customer Support
Robert Hall
Participant
March 31, 2021 at 17:31
Hello
There are log of 3rd party plugins available you can use one of them according to your requirements which is compatible with theme package.
Robert Hall
Customer Support.
Robert Hall
Participant
March 31, 2021 at 17:26
Hello Nicolino
Thank you so much for contacting us!
You can change the mobile menu alignment by going to Dashboard > Xstore > Theme Options > Header Builder > Mobile menu and set your location according to your requirements. https://prnt.sc/110vmej
If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!
We see up-sale product is displaying fine in your website single page. https://prnt.sc/110ve09
Robert Hall
Customer Support.
Robert Hall
Participant
March 29, 2021 at 19:53
Hello Serkan
You can choose your product single page setting by going to Dashboard > XStore > Theme Option > WooCommerce (Shop) > Single Product Builder > Tabs and set it according to your requirements. https://prnt.sc/10z8hsg
Robert hall
Customer Support
Robert Hall
Participant
March 29, 2021 at 19:47
Hello JB
Thank you so much for contacting us!
As for your mentioned plugin update issue is concerned can you please tell me which plugin you update.
It will be more helpful for us if you can send us your website highlighted screenshot for our better understanding so that we will check your issue in best possible way.
Robert Hall
Customer support.
Robert Hall
Participant
March 29, 2021 at 19:43
Hello
We have check your website URL thoroughly with many up and down scroll but we do not see any issue with slider. Can you please check your website after clear your browser cache.
Note: Your website server response time is too slow Please contact with our hosting provider about this issue.
Robert Hall.
Customer Support.
Robert Hall
Participant
March 29, 2021 at 19:37
Hello
Thank you so much for your kind words.
If you have any other issue in this theme package let us know we are always here to provide you customer support.
