Please contact administrator for this information.
Teal
Participant
November 19, 2019 at 10:35
Hi There,
When I go into the theme editor all the switches (on/off) are inactive and if I try to save any other changes there is an error code in red at the top of the page.
Login details attached
Thanks
Please contact administrator for this information.
Teal
Participant
July 15, 2019 at 15:15
Hi There,
I deleted everything and updated it and it seems to work OK now.
Thanks
Teal
Participant
May 1, 2019 at 14:56
Sorry, the website URL is paddleandsurf.co.uk
Teal
Participant
February 27, 2019 at 11:02
All seems fine now, thanks. What was the issue?
Teal
Participant
February 26, 2019 at 19:25
So I restored the site back to before you made the changes today and it works OK.
I noticed on the server logs that there was this warning:
AH01071: Got error ‘PHP message: PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0\nPHP message: PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0\nPHP message: PHP Fatal error: Unknown: Failed opening required ‘/var/www/vhosts/fusionboard.co.uk/httpdocs/wordfence-waf.php’ (include_path=’.:/opt/plesk/php/7.2/share/pear’) in Unknown on line 0\n’
So I thought the problem is with Wordfence.
So I went into the working version of the site, deactivated Wordfence only, then overwrote the Legenda vession 3.9.1 with 3.9.2
Then the site is broken again, but this is the error now:
Parse error: syntax error, unexpected ‘}’, expecting end of file in /var/www/vhosts/fusionboard.co.uk/httpdocs/wp-content/themes/legenda/framework/theme-functions.php on line 2293
I will now restore back to the working version which has 3.9.1
The the problem is surely with the Theme or a conflict with something else. Everything is fine until I update the theme then it breaks.
Please let me know what you think we should try next.
Thanks
Teal
Participant
February 26, 2019 at 16:24
Please can you let me know what is happening. The site is still down, are you working on it?
Teal
Participant
February 26, 2019 at 15:15
This page isn’t working fusionboard.co.uk redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS
Teal
Participant
February 26, 2019 at 15:14
Hi There,
Our site has been down for a while now. Are you still working on it?
Teal
Participant
February 26, 2019 at 11:42
I have enabled develoment mode in Cloudfare. This is what it says:
Development Mode
Temporarily bypass our cache allowing you to see changes to your origin server in realtime.
Note: Enabling this feature can significantly increase origin server load. Development mode does not purge the cache so files will need to be purged after development mode expires.
Teal
Participant
February 26, 2019 at 11:39
The only plugin that may have an affect like that is Wordfence, I’m not sure.
The other thing we have is that we are using Cloudfare to run traffic through for security, could this have a similar affect?
Strange that it runs OK with the last version of Legenda and not this one.
We don’t have a CDN that I am aware of unless Cloudfare uses something like that.
Please contact administrator for this information.
Teal
Participant
February 25, 2019 at 14:58
I seem to be able to login OK.
standard FTP protocol and login type normal
Please contact administrator for this information.
Teal
Participant
February 25, 2019 at 13:58
Sorry, the user name I gave you was wrong.
Please contact administrator for this information.
Teal
Participant
February 25, 2019 at 13:56
Some of the menus and categories were not working when I went back to the last version, but I have re-saved things and the site seems to be working fine.
I’ve provided the other info here.
Thanks
Please contact administrator for this information.
Teal
Participant
February 25, 2019 at 13:30
If I go into my Plesk panel and change the theme to the standard wordpress one it does not show the server error and I can access the admin panel.
So I over wrote the theme I installed this morning (3.9.2) with 3.9.1 and it seems OK now.
So I think there is an issue with 3.9.2
Teal
Participant
February 20, 2019 at 15:40
Hi There, Yes that has worked. Not sure why that would have this effect, but glad it is now working OK.
Thanks
Teal
Participant
February 20, 2019 at 15:24
It seems really strange. If I have one particular product in the same category, the product doesn’t show properly;y, but If I take the other product out of that category, it works fine. Or I can put an extra product in the category and it works fine.
I have deleted the original category, created a new one and added the appropriate products to it, but it is still having the same issue.
Teal
Participant
February 20, 2019 at 14:57
Sorry, yes, it seems to be OK now, have tried a few things, so not sure what worked.
Thanks anyway
Teal
Participant
February 15, 2019 at 15:45
Hi There,
That has sorted it.
Thanks
Teal
Participant
January 31, 2019 at 16:43
Thank You!! All sorted
Teal
Participant
January 31, 2019 at 16:20
Seems strange that the home page is OK but all other pages have the problem.
Teal
Participant
January 31, 2019 at 16:19
Hi There, I went into the theme options and clicked save, the Cache plugin is deactivated and have cleared browser cache but it is still doing it.
Teal
Participant
January 31, 2019 at 15:47
Hi There, sorry, we had a server issue, it is back up now. I have cleared my browser caches and viewed in incognito and it is still the same.
Teal
Participant
January 31, 2019 at 12:13
Not sure if it’s cache, but only seems to happen with certain browsers.
