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Topic: Max execution time

plusout

Participant

January 17, 2019 1:32 pm

Hi There,

I am getting an error – Max execution time: min (30-60) 0! on the theme dashboard

I have checked PHP settings in the control panel, added a script to the php.ini file and then run a phpinfo.php script which says the max execution time is 60, so not sure why the dashboard server checker is returning 0?

Thanks
Site URL: hidden
Theme version: 5.1.5
WooCommerce version: Version 3.5.3

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Rose Tyler

Support staff

January 17, 2019 1:48 pm

Hello,

Try to click on “Check again” button https://prnt.sc/m8etca

Regards

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plusout

Participant

January 17, 2019 2:12 pm

I did that and no change.

http://dev.plusout.co.uk/Annotation%202019-01-17%20130649.jpg

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plusout

Participant

January 17, 2019 2:14 pm

On the PHP info it does say that the max execution time is 60

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Rose Tyler

Support staff

January 17, 2019 2:14 pm

Please provide temporary wp-admin and FTP access so we can take a closer look.

Regards

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plusout

Participant

January 17, 2019 3:14 pm

Hi there

Included here

Guy

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Rose Tyler

Support staff

January 17, 2019 3:25 pm

Hello,

I can’t log in http://prntscr.com/m8gaic
Please go to WooCommerce > Status and check what value of PHP time limit do you have.
I would recommend you to contact your hosting provider to check the situation with the limits https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards

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plusout

Participant

January 17, 2019 3:45 pm

In Woocommerce staus the time limit is 0

I have spoken to our hosting company 1and1 and they said that because the PHPinfo file says it is 60 then it should work OK??

I have created the user properly this time, sorry.

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Rose Tyler

Support staff

January 17, 2019 3:52 pm

If Status of WooCommerce shows that same result as our theme, it would be better to discuss with your hosting provider.
We are theme developers and we are able to help with questions and problems related strictly to our theme.

Regards

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plusout

Participant

January 17, 2019 4:25 pm

OK, thanks for your help.

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Rose Tyler

Support staff

January 17, 2019 4:27 pm

You’re welcome!
Have a nice day.

Regards

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