Return to previous page

Topic: Product info not displaying - by plusout

plusout

Participant

February 20, 2019 2:46 pm

One of our products is not showing any details – no images, description etc.

I duplicated the product, then the info showed on the original and duplicate. I then unpublished one and the other stopped showing info.

The product is https://torq-e.com/shop/refurbished-torq-e-boards/refurbished-tq-6/

I have purged all Caches, not sure what to do next.
Site URL: hidden
Theme version: 3.9.1
WooCommerce version: 3.5.4

#209532 copied to clipboard

Rose Tyler

Support staff

February 20, 2019 2:55 pm

Hello,

I do not see the problem http://prntscr.com/mnosco Is it solved?

Regards

#209533 copied to clipboard

plusout

Participant

February 20, 2019 2:57 pm

Sorry, yes, it seems to be OK now, have tried a few things, so not sure what worked.

Thanks anyway

#209534 copied to clipboard

Rose Tyler

Support staff

February 20, 2019 3:02 pm

I am glad that the problem was solved.
Have a nice day.

Regards

#209535 copied to clipboard

plusout

Participant

February 20, 2019 3:24 pm

It seems really strange. If I have one particular product in the same category, the product doesn’t show properly;y, but If I take the other product out of that category, it works fine. Or I can put an extra product in the category and it works fine.

I have deleted the original category, created a new one and added the appropriate products to it, but it is still having the same issue.

#209538 copied to clipboard

Rose Tyler

Support staff

February 20, 2019 3:32 pm

Is “Hide out of stock items from related products” option enabled in Theme Options > Single Product page? Try to disable the option and then check.

Regards

#209539 copied to clipboard

Rose Tyler

Support staff

February 20, 2019 3:35 pm

If this doesn’t solve the problem. Provide temporary wp-admin access and re-create the problem on the Single product page, so I can take a closer look.

Regards

#209540 copied to clipboard

plusout

Participant

February 20, 2019 3:40 pm

Hi There, Yes that has worked. Not sure why that would have this effect, but glad it is now working OK.

Thanks

#209541 copied to clipboard

Rose Tyler

Support staff

February 20, 2019 3:44 pm

Hello,

Thank you for letting us know.

Regards

#209542 copied to clipboard