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  plusout

  Participant

  February 20, 2019 2:46 pm

  One of our products is not showing any details – no images, description etc.

  I duplicated the product, then the info showed on the original and duplicate. I then unpublished one and the other stopped showing info.

  The product is https://torq-e.com/shop/refurbished-torq-e-boards/refurbished-tq-6/

  I have purged all Caches, not sure what to do next.

  Site URL: hidden

  Theme version: 3.9.1

  WooCommerce version: 3.5.4

  #209532 copied to clipboard

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  Rose Tyler

  Support staff

  February 20, 2019 2:55 pm

  Hello,

  I do not see the problem http://prntscr.com/mnosco Is it solved?

  Regards

  #209533 copied to clipboard

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  plusout

  Participant

  February 20, 2019 2:57 pm

  Sorry, yes, it seems to be OK now, have tried a few things, so not sure what worked.

  Thanks anyway

  #209534 copied to clipboard

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  Rose Tyler

  Support staff

  February 20, 2019 3:02 pm

  I am glad that the problem was solved.
  Have a nice day.

  Regards

  #209535 copied to clipboard

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  plusout

  Participant

  February 20, 2019 3:24 pm

  It seems really strange. If I have one particular product in the same category, the product doesn’t show properly;y, but If I take the other product out of that category, it works fine. Or I can put an extra product in the category and it works fine.

  I have deleted the original category, created a new one and added the appropriate products to it, but it is still having the same issue.

  #209538 copied to clipboard

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  Rose Tyler

  Support staff

  February 20, 2019 3:32 pm

  Is “Hide out of stock items from related products” option enabled in Theme Options > Single Product page? Try to disable the option and then check.

  Regards

  #209539 copied to clipboard

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  Rose Tyler

  Support staff

  February 20, 2019 3:35 pm

  If this doesn’t solve the problem. Provide temporary wp-admin access and re-create the problem on the Single product page, so I can take a closer look.

  Regards

  #209540 copied to clipboard

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  plusout

  Participant

  February 20, 2019 3:40 pm

  Hi There, Yes that has worked. Not sure why that would have this effect, but glad it is now working OK.

  Thanks

  #209541 copied to clipboard

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  Rose Tyler

  Support staff

  February 20, 2019 3:44 pm

  Hello,

  Thank you for letting us know.

  Regards

  #209542 copied to clipboard

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