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Checkout page only showing Billing Details

This topic has 9 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

gpimentel

Participant

November 5, 2016 at 18:21

Hey Guys,

Love the theme!

However we’re running into a problem. A customer put an order through but the address was different than the billing address, so they had to add it to the notes. Which makes it difficult for us to process the order to the shipper.

How would we be able to add Billing Details and Shipping Address so they’re both on the checkout page, and a checkbox that says shipping address is the same has billing address just in case they don’t have a different address?

Thanks in advance!

#145039 Copied

8 Answers

Olga Barlow

Support staff

November 7, 2016 at 12:04

Hello,

Yes, sure you can don this from WooCommerce Settings. Detailed information you can find here https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

#145104 Copied

gpimentel

Participant

November 7, 2016 at 16:03

I tried all shipping destination options:
Default to customer shipping address
Default to customer billing address
Force shipping to the customer billing address

But it still doesn’t work.

#145156 Copied

Olga Barlow

Support staff

November 7, 2016 at 16:06

Hello,

Provide me temporary admin panel access, please.

Regards

#145158 Copied

gpimentel

Participant

November 7, 2016 at 17:19

What email should I send the admin access to?

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Olga Barlow

Support staff

November 8, 2016 at 08:17

Hello,

Use the Private Content area to send me credentials http://prntscr.com/d4icb6

Regards

#145214 Copied

gpimentel

Participant

November 9, 2016 at 23:30

Ok I sent it!

Please, contact administrator
for this information.

#145446 Copied

gpimentel

Participant

November 10, 2016 at 21:16

Are you taking care of this?

#145526 Copied

Olga Barlow

Support staff

November 11, 2016 at 15:26

Hello,

You did not creat Shipping zones and did not choose Shipping methods
http://prntscr.com/d5ykzv

That’s why Shipping address was not available.
Please, watch WooCommerce video tutorials and configure WooCommerce settings.

Regards

#145608 Copied
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