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Topic: Checkout page only showing Billing Details

gpimentel

Participant

November 5, 2016 6:21 pm

Hey Guys,

Love the theme!

However we’re running into a problem. A customer put an order through but the address was different than the billing address, so they had to add it to the notes. Which makes it difficult for us to process the order to the shipper.

How would we be able to add Billing Details and Shipping Address so they’re both on the checkout page, and a checkbox that says shipping address is the same has billing address just in case they don’t have a different address?

Thanks in advance!
Site URL: hidden

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Olga Barlow

Support staff

November 7, 2016 12:04 pm

Hello,

Yes, sure you can don this from WooCommerce Settings. Detailed information you can find here https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

#145104 copied to clipboard

gpimentel

Participant

November 7, 2016 4:03 pm

I tried all shipping destination options:
Default to customer shipping address
Default to customer billing address
Force shipping to the customer billing address

But it still doesn’t work.
Site URL: hidden

#145156 copied to clipboard

Olga Barlow

Support staff

November 7, 2016 4:06 pm

Hello,

Provide me temporary admin panel access, please.

Regards

#145158 copied to clipboard

gpimentel

Participant

November 7, 2016 5:19 pm

What email should I send the admin access to?

#145180 copied to clipboard

Olga Barlow

Support staff

November 8, 2016 8:17 am

Hello,

Use the Private Content area to send me credentials http://prntscr.com/d4icb6

Regards

#145214 copied to clipboard

gpimentel

Participant

November 9, 2016 11:30 pm

Ok I sent it!

Content is visible for topic creator and
support staff only.

#145446 copied to clipboard

gpimentel

Participant

November 10, 2016 9:16 pm

Are you taking care of this?

#145526 copied to clipboard

Olga Barlow

Support staff

November 11, 2016 3:26 pm

Hello,

You did not creat Shipping zones and did not choose Shipping methods
http://prntscr.com/d5ykzv

That’s why Shipping address was not available.
Please, watch WooCommerce video tutorials and configure WooCommerce settings.

Regards

#145608 copied to clipboard