Forum Replies Created

Viewing 30 posts - 27,931 through 27,960 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2016 at 10:26

    Hello,

    Please, choose the necessary font-weight for the Breadcrumbs title http://prntscr.com/dm385f in Theme Options > General > Breadcrumbs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2016 at 09:47

    Hello,

    Go to Theme Options > Styling > Custom CSS, find and remove this custom style.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2016 at 09:31

    Hello,

    Do you want to remove brands feature at all or just to hide it for the single product page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2016 at 09:29

    Hello, @RR123,

    Fixed. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 17:25

    Hello,

    I’m sorry, but could you send me the video for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 17:21

    Hello,

    To set the font family and font weight go to Theme Options > General > Breadcrumbs > http://prntscr.com/dlspjk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 17:06

    Hello,

    Check the screenshot http://prntscr.com/dlshjh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 16:59

    P.S. our filters won’t work for the cart and checkout pages, that’s why I recommend you just to hide them

    .woocommerce-cart .open-filters-btn,
    .woocommerce-checkout .open-filters-btn,
    .woocommerce-cart .view-switcher,
    .woocommerce-checkout .view-switcher,
    .woocommerce-cart .products-per-page,
    .woocommerce-checkout .products-per-page{
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 16:57

    Hello,

    I have checked the shortcode that you provided and don’t see that it works with default theme.

    The same I see with our theme.

    So, could you tell me your actions step by step, so I’ll be able to reproduce how it should work with default theme and found issue with our theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 16:23

    Hello,

    You did not upload images for some projects, for example, http://prntscr.com/dlrtou
    And the same for the Badland Hat project.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 15:56

    Hello,

    Check this product with video http://shine.life/product/truth/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 15:37

    Hello,

    1) Unfortunately, there is no such option in our theme.
    2) Very likely problem related to your cache. This page was cached without images. I have cleaned the cache and now I can see the images on that page.
    3) I have added link in top bar. Is it ok for you? Check the site on mobile.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 14:35

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 14:34

    Hello,

    Go to Appearance > Widgets > either change the content in existing custom areas and then use them in prefooter or create new custom widget areas, add product widgets and choose necessary product types.
    Check the screenshot http://prntscr.com/dlqd8k

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 14:27

    Hello,

    I have checked our test installs and we don’t have such issue. Could you, please, provide me link to page where I’ll be able to check the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 14:14

    Hello,

    If you use only copyrights area and don’t use links widget area then add the following code in Custom CSS

    .footer-copyrights {
        width: 100%;
        text-align: center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 14:07

    Hello,

    Add the following code in custom CSS or child theme style.css

    @media (min-width: 1200px){
    body.bordered {
        border: 40px solid #f5f5f5;
        border-top: 20px solid #f5f5f5;
    }
    body.bordered .body-border-bottom,
    body.bordered .body-border-top {
        height: 40px;
    } 
    body.bordered .body-border-left,
    body.bordered .body-border-right {
        width: 40px;
    } 
    body.bordered .fixed-header {
        padding: 0 40px;
        top: 40px;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 13:39

    Hello,

    Yes, your logo is higher and this is the reason of the issue. Add the following custom (Theme Options > Styling > Custom CSS) to fix it

    .nav-sublist-dropdown:before {
        top: -45px;
        height: 65px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 13:33

    Hello,

    Header overlap the content option is enabled for that page. If you don’t plan to have the header that overlaps the content than just need to add header class in revolution slider settings to decrease the slider height http://prntscr.com/dlpksp

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 13:25

    Hello,

    Could you, please, provide me temporary admin panel and FTP access? I need to check the settings to understand what caused the issue on that page.

    We’ll add target=”blank” option for the button shortcode in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 12:10

    Hello,

    We’ll try to fix it in theme update. Now you can just hide that counter. Add the code in Custom CSS or in child theme style.css

    .after-shop-loop .woocommerce-result-count {
        font-size: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 12:02

    Hello,

    1) We never edit files via Dashboard because if we get any error then frontend will be locked and we won’t be able to do anything.
    2) After theme update, you should update XStore core plugin if you see this message http://prntscr.com/dlofmw
    3) Your problem was caused by WooCommerce Multilingual. If you want to use this plugin then all the other necessary WPML plugin should be enabled http://prntscr.com/dlohxu
    I have disabled WC Multilingual and everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 11:45

    Hello,

    Could you, please, provide me the link to page where I’ll be able to see the issue?
    I can send you the 3.1 version but I don’t think that theme version is the reason of your issue.
    I see that you are using minification. It can cause the problem. Try to disable, clean cache and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 11:34

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 11:33

    Hello,

    Go to Theme Options > Styling > Custom CSS or use style.css of child theme and add the following code

    .category-grid .categories-mask .count {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 11:00

    Hello,

    Could you, please, try to enable parent theme and check. Because I was able to face the issue with child theme but it disappeared with parent theme.

    Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2016 at 10:24

    Hello,

    You may choose any suitable for you solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2016 at 18:08

    Thank you. Our expert will be able to fix this issue tomorrow. Sorry for some delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2016 at 18:08

    Hello,

    1) Problem caused by third-party plugin WooCommerce – Embed Videos To Product Image Gallery.
    2) Our expert will be able to fix problem with our video option tomorrow. Sorry for some delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2016 at 18:06

    You are welcome!

    Regards

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Viewing 30 posts - 27,931 through 27,960 (of 30,391 total)
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