Issue displaying website - by Erwann - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Olga Barlow

  • Avatar: Erwann
    Erwann
    Participant
    December 18, 2016 at 06:34

    Hi,

    Could you have a look at my webpage zonointerieur.com? While navigating, the page is displaying really bad with a big infinite symbol (see printscreen https://postimg.org/image/jbz899cbh/)… It started today and I have no idea what could be causing this.

    It could be ok for 1, 2 or 3 pages but then it happens…

    5 Answers
    Avatar: Erwann
    Erwann
    Participant
    December 19, 2016 at 00:37

    Actually, could a conflict between the xstore theme and woocommerce exist? The issue disappears when I disable the woocommerce plugin, and come back when I put it back on…

    Forget it… The issue is still here even with disabled woocommerce plugin…

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 19, 2016 at 17:32

    Hello,

    I checked your site and don’t see described issue. Have you sorted out?

    Regards

    Avatar: Erwann
    Erwann
    Participant
    December 19, 2016 at 18:52

    Hi,

    We still have the issue. Just have to navigate a little in the webpage and it comes out. I saw it in several PC/mac, different browsers too… I am not sure when I upgrade the theme so I do not know if it starts at the same time with the new theme version…

    But just want to check it with you

    Regards

    Avatar: Erwann
    Erwann
    Participant
    December 19, 2016 at 21:04

    Is there a way to install an older version of the theme (the one just before last update). Just want to check…

    I really need to fix it soon as we are losing money for not being able to display well the webpage…

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2016 at 11:45

    Hello,

    Could you, please, provide me the link to page where I’ll be able to see the issue?
    I can send you the 3.1 version but I don’t think that theme version is the reason of your issue.
    I see that you are using minification. It can cause the problem. Try to disable, clean cache and check.

    Regards

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