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Content not found product video - by mordishine

This topic has 7 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Olga Barlow

  • Avatar: mordishine
    mordishine
    Participant
    December 14, 2016 at 14:42

    Hey I am having a problem with the uploading the product video
    I tried uploading all the formats. ogg, mp4 webm
    and I get the message content not found.
    how can I fix it?

    Please, contact administrator
    for this information.
    #149049 Copied
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2016 at 18:04

    Hello,

    We’ll fix this issue in the next theme update. Thank you for the report!

    Regards

    #149079 Copied
    Avatar: mordishine
    mordishine
    Participant
    December 14, 2016 at 22:01

    Hi Olga,

    When is the next update launching? I need to upload the site!
    Is there anything else you can do? or can you offer a different solution? even a plugin I can buy?

    #149140 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2016 at 14:06

    Hello,

    Provide me FTP access, please, and we’ll fix it for you.

    Regards

    #149185 Copied
    Avatar: mordishine
    mordishine
    Participant
    December 17, 2016 at 12:45

    the ftp info below

    Please, contact administrator
    for this information.
    #149383 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 19, 2016 at 18:08

    Thank you. Our expert will be able to fix this issue tomorrow. Sorry for some delay.

    Regards

    #149527 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2016 at 15:56

    Hello,

    Check this product with video http://shine.life/product/truth/

    Regards

    #149657 Copied
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