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Viewing 30 posts - 26,341 through 26,370 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 18:16

    Hello, @Bronwyn

    Very likely you are using Windows hosting. As a rule, Windows hostings give this error during archive installation.

    If you update theme manually via FTP you won’t lose customization if it was made in child theme or saved in theme options. But all the changes made in parent theme files will be lost no matter how you update theme via FTP or using autoupdate option because update overwrites theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 18:00

    Hello,

    Read this post https://developer.mozilla.org/en-US/docs/Web/CSS/text-overflow?v=example
    And you may try to implement it on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:56

    Hello,

    I have checked the site and don’t see any issues with your logo http://prntscr.com/f8yen2
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:49

    Hello,

    Sorry that was pre-release version and we changed the version to lower. Please, download version 3.14 from TF and update your theme. Keep in mind that we made some improvements in version 3.12 and you will need to re-activate theme after update and also choose the position of the cart, search and wishlist icons after update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:46

    Hello,

    This order depends on the order of your products in Dashboard > Products and category. For example if you check the product Splatter Print Cap from the Accessories category you’ll see the next product will be Patchwork Knit Beanie and prev – Intarsia Logo Beanie http://prntscr.com/f8y8yq depending on the order in your admin panel and order in DB.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:35

    Hello,

    Unfortunately, site optimization is outside the scope of our support because every site optimization is very individual and depends on may factors such as plugins that you use, content, server etc.
    If you need help with this you may contact WP Kraken team

    These 2 warning calls related not just to our theme but to plugins that you use. Might be that not all of them support Defer parsing of JavaScript and Combining of External JavaScript.

    Check this post https://speedrak.com/how-to-combine-javascripts-into-1-file/ to get detailed information about this.

    File xstore/js/head.min.js can’t be loaded in footer and should be excluded from optimization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:18

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:17

    Hello,

    What version of our theme do you use? Version 3.14 of XStore theme does not have out of date files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 10:52

    Hello,

    Problem is not related to our theme because the same issue appears even with default WP theme if you enable it and check.
    It might be an issue with WordPress core or a conflict with it and the server setup. A quick workaround would be to use child theme style.css file for all the CSS changes and edit the file via FTP.

    Read this post, maybe it will help you to find our how to solve the problem with editing via Dashboard https://x10hosting.com/community/threads/wordpress-theme-editor-redirects-to-an-error-404-page-on-my-blog-urgent.200038/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 08:08

    Hello,

    Check, please. We used the following code to fix the problems

    @media only screen and (max-width: 992px){
    
    html[lang=ar] .header-wrapper .navbar-header, .fixed-header .navbar-header{
        right: 50px;
    }
    .header-wrapper.header-two-rows .left-wrap{
        display:block;
        position: absolute;
       left: -5px;
        top: 11px;
    }
    .header-search{
        display:none;
    }
    .languages-area{
        max-width: 100%;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 16:57

    Hello,

    Change the structure and provide me access to admin panel. Very likely you need to change some CSS styles to make the menu like on your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 16:07

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 16:00

    Hello,

    Sorry for this delay. Our developers will check your problem tomorrow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 15:34

    Hello,

    Oh, sorry, forgot to enable child theme again. Done. Check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 15:32

    Hello,

    Please, provide me temporary admin panel access and I’ll set header, footer and prefooter, widgets as on our demo.

    Shop page is default WC page and very likely you skipped the WC setup wizard if you don’t have this page.
    Portfolio page should be imported after demo data installation. If you don’t have it then something went wrong during demo data installation.
    About us, contact us pages you can import from Theme Options > Import/Export > Demo content > Additional pages and choose the necessary page from the list.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 08:50

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 08:24

    Hello,

    Do you use the latest version of the Revolution Slider? Provide me admin panel and FTP access to check the backend settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 08:20

    Hello,

    Please, provide me temporary admin panel and FTP access. We’ll check what could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:20

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:19

    Hello,

    Single post uses large image size (Settings > Media > large). So, either change these media settings and regenerate thumbnails or add the following custom code to add the limit for the single post image height

    article.post-grid .wp-picture img {   
        max-height: 500px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:10

    Hello,

    Please, provide me WP admin panel access. I’ll check the settings and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:07

    Hello,

    What WC version do you use? If you are using WC 3.0 or higher you need to update theme to version 3.13.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:04

    Hello,

    Thank you. Let’s continue the conversation via emails.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:57

    Hello,

    I see, ok. Provide me FTP access to your site. I’ll pass your request to our developers to check if we could add compatibility with that plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:48

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:46

    Hello,

    You missed default settings http://prntscr.com/f86jxb
    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:33

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:32

    Hello,

    Please, go to Appearance > Themes > install and activate official WC theme Storefront. Check if your problem persists with default WC theme. Reply back in case issue persists only when our theme is activated. If the same problem persists even with default WC theme then contact WC support on WC support forum. We’ll be able to help you only if problem appears just with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:29

    Hello,

    Secondary menu is not showing for the mobile devices. If you want to show the secondary menu item on mobile then just create menu for the mobile that will include all the items – main menu and secondary menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:27

    Hello,

    Please, provide me temporary WP admin panel access to your site to fix the issue with the header.
    If you just change the server you should not face the problem with theme activation.

    Regards

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    Viewing 26,370 results - 26,341 through 26,370 (of 30,391 total)
Viewing 30 posts - 26,341 through 26,370 (of 30,391 total)
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