Great. Now add your Facebook APP ID and secret and try to login. I have tested and everything is fine from my side.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:21
Hello,
Some delay related to the weekend.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:20
Hello,
Do you have this issue with images in media library only if our theme is enabled? Our theme can’t affect images from Media library if you did not delete them manually. I think it would be better to ask you hosting provider where are the files from your server.
Unfortunately, we can’t speed up Visual Composer plugin because we are not plugin developers. Contact plugin author to get help.
We can help you with plugin settings but if you found plugin bug you need to report plugin author about it.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:00
Hello,
We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact wpkraken team.
Regards
Olga Barlow
Participant
July 3, 2017 at 16:59
Hello,
You can adjust Shop page products order from WooCommerce > Settings > Products > Display > Default product sorting.
Regards
Olga Barlow
Participant
July 3, 2017 at 16:53
Hello,
Ok. Submit refund request from ThemeForest and we’ll confirm it.
We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact wpkraken team.
Regards
Olga Barlow
Participant
July 3, 2017 at 16:44
Hello,
1) Go to ~Theme Options > E-Commerce > Product Page Layout > Buttons hover > and choose hover effect that you like or just disable it.
3) Go to appearance > widgets > remove widget from Prefooter widget area or change it
4) Go to Theme Options > E-Commerce > Shop > choose cart icon position to enable cart widget and with mini cart on hover.
Regards
Olga Barlow
Participant
July 3, 2017 at 16:30
Hello,
You have set column width 100% for the every column you have that’s why it shows them one below other. By default column width is 33.33% if you use column number 3.
Provide me the screenshot of design that you are trying to achieve and I’ll guide you.
I’m sorry but this can’t be disabled because it’s not related to our theme, it’s WooCommerce plugin default functionality. You need to create correct variations and make sure that they are on stock http://prntscr.com/fr42zs
Regards
Olga Barlow
Participant
July 3, 2017 at 15:46
Hello,
Try translation files of WooCommerce plugin and XStore theme, find the necessary string “View Details” and use translation to change it to ‘View Course’. I think it’s more simple way then edit files.
Regards
Olga Barlow
Participant
July 3, 2017 at 15:42
Hello,
Sorry, I don’t see any problem with related products http://prntscr.com/fr3vop
Maybe you used some third-party plugin that caused the problem? Sometimes it happens if users enable minify option, if you do this you need to exclude head.min.js file from minification.
Regards
Olga Barlow
Participant
July 3, 2017 at 15:36
Hello,
I have checked your site with official WC theme Storefront and see that WC widget works in the same way even with default WooCommerce theme http://prntscr.com/fr3sya
I suppose it’s because your products have sale price http://prntscr.com/fr3pek
We need FTP access, please. The old one does not work.
Regards
Olga Barlow
Participant
July 3, 2017 at 14:20
Hello,
Please, provide the link to your page and also temporary admin panel access. I’ll check why you did not get that form and help you to implement it.
Regards
Olga Barlow
Participant
July 3, 2017 at 14:16
Hello,
Try again, please.
Regards
Olga Barlow
Participant
July 3, 2017 at 13:49
Hello,
Were all the plugins installed successfully? Try to install demo content from Theme Options > Import/Export or provide me temporary admin panel access and we’ll help you.
Regards
Olga Barlow
Participant
July 3, 2017 at 13:15
Hello,
Fixed height is not good practice but depends on the situation. I’m not sure that this code is correct, especially with position absolute.
I checked your site but don’t see the problem that you are talking about and don’t see that code. Have you sorted out?
Regards
Olga Barlow
Participant
July 3, 2017 at 10:19
Hello,
We’ll fix it in next theme update. If you provide us with FTP access we’ll fix it for you now.
Regards
Olga Barlow
Participant
July 1, 2017 at 12:12
Hello,
We are glad that you sorted out! Feel free to contact us if you need any other help.
1) Thank you for your access. Our developers will check the FB login option on Monday.
2) I don’t see problem with checkout fields http://prntscr.com/fqbih2 If you want to change the color of inputs you can do this in Theme Options > Styling > Inputs color
3) Go to Theme Options > General > Header Settings > Custom Header area.
Regards
Olga Barlow
Participant
June 30, 2017 at 19:15
Hello,
Check the menu now, please. Is it ok for you now?
I need FTP access to check your problem with FB login, also, provide me screenshots of your FB app settings.
I don’t understand what notifications do you mean? Explain in details, please.
