Forum Replies Created

Viewing 30 posts - 25,831 through 25,860 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2017 at 08:31

    P.S. When you add the custom styles into child theme don’t copy all the styles from parent theme, just add those styles that you need to rewrite http://prntscr.com/fxi2cz Final result is http://prntscr.com/fxi30a

    Because you make child theme style.css bigger and bigger files will slow down the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2017 at 08:21

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2017 at 08:06

    Hello,

    Please, provide me temporary access to your Dashboard. We’ll check what could be the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2017 at 08:04

    Hello,

    Please, provide me link to your site and Dashboard access to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2017 at 17:54

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2017 at 17:54

    Hello,

    Sorry, seems there is no way to hide price range only for products that have the individual price for the variation using custom CSS styles only. You need to remove code that I provided in another topic because it hides the main price for other variable products.

    If you need to hide price range I would recommend you to contact WC plugin support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2017 at 17:47

    Hello,

    Add the following CSS in Theme Options > Styling > Custom CSS

    .fixed-header .nav-sublist-dropdown {top: 45px !important;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2017 at 13:51

    Hello,

    Do you use any third-party plugins that did not come bundled with our theme? Try to disable them and check if the problem still persists. If yes then provide me admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2017 at 13:48

    Hello,

    Unfortunately, there is no option to change the fixed logo for the every page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2017 at 13:24

    Hello,

    Please, provide me temporary Dashboard access, we’ll fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 15:56

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 15:53

    Hello,

    Seems problem with brands sorting caused by mix of English and Chinese brands or the even combination of both. We could offer you sorting by slug. Will it be ok for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 15:12

    Hello,

    Product permalinks is default option of WooCommrce plugin https://docs.woocommerce.com/document/permalinks/
    It’s not related to our theme that’s why if you need help with this I would suggest you contact plugin authors on WC plugin support forum. We are able to help you if problem caused by our theme and persists only when our theme is activated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 14:27

    Hello,

    Could you explain your problem in more details? Maybe provide the screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 14:19

    Hello,

    Are you talking about the situation when you select all and press backspace http://prntscr.com/fwq8xh ?
    We’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 14:05

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 14:01

    Hello,

    To upload the multi color logo for the other pages go to Theme options > General > Header settings. To upload logo for the home page make sure that you installed and activated CMB2 plugin and go to Pages > edit your home page and upload custom logo for the page https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 13:32

    Hello,

    We can’t edit files via FTP https://gyazo.com/87c1c120584ded935e089c8be0f550c9
    Please, resolve this issue and reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 13:26

    Hello,

    I have checked your site with official WooCommece theme Storefront and see that add to cart does not work even with default theme http://prntscr.com/fwpgaj Just displays spinner and that’s all. So, problem is not related to our theme. Please, contact WC support and solve this issue with official WC theme after that check if you still have the problem when our theme is activated and reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2017 at 12:42

    Hello,

    1) What custom styles do not work after the update? Provide me the screenshot of styles.
    2) a) Enable description fields to show http://prntscr.com/fwox6h
    b) Remove description for your item http://prntscr.com/fwoxe9
    3) Go to Theme Options > General > Breadcrumbs > change the top padding for your breadcrumbs http://prntscr.com/fwoxv8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2017 at 08:32

    Hello,

    To change the breadcrumbs image for the specific page only edit the page and upload page Featured image http://prntscr.com/fvy66b
    To change breadcrumbs image for the Product category go to Products > Categories > upload Custom page heading image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2017 at 08:27

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 16:28

    Hello,

    You need to contact with WC support about this because if you try default WC shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/ to display for example featured products with orderby=”modified” order=”desc” and enable official WC theme Storefront you’ll see the same products http://prntscr.com/fvp2u5
    It means that problem is not related to our theme and we can do nothing, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 16:05

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 13:52

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 13:40

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 13:13

    Hello,

    The problem is not related to our theme because even with default theme description is not displayed. It caused by Search & Filter Pro plugin, once I disable it description appears for both our and default WooCommerce theme. Either check plugin settings or contact plugin author to get help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 13:01

    Hello,

    Please, provide me FTP access to your site. We’ll check what could be the reason of your problem because we can’t reproduce the problem on our test installs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2017 at 11:14

    Hello,

    Unfortunately, Massive Addons element does not have the option to add the link for the image. You can try Visual Composer grid builder and Posts Grid element to display products images with links https://vc.wpbakery.com/video-academy/grid-builder/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2017 at 17:04

    Hello,

    If you enabled default theme and problem still remains then you need to contact the support of the plugin that you use to create the multilingual site. We provide support for issues related strictly to our theme.

    Regards

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Viewing 30 posts - 25,831 through 25,860 (of 30,391 total)
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