Do you use any third-party plugins that did not come bundled with our theme? Try to disable them and check if the problem still persists. If yes then provide me admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
July 18, 2017 at 13:48
Hello,
Unfortunately, there is no option to change the fixed logo for the every page.
Regards
Olga Barlow
Participant
July 18, 2017 at 13:24
Hello,
Please, provide me temporary Dashboard access, we’ll fix this issue.
Regards
Olga Barlow
Participant
July 17, 2017 at 15:56
You are welcome!
Regards
Olga Barlow
Participant
July 17, 2017 at 15:53
Hello,
Seems problem with brands sorting caused by mix of English and Chinese brands or the even combination of both. We could offer you sorting by slug. Will it be ok for you?
Regards
Olga Barlow
Participant
July 17, 2017 at 15:12
Hello,
Product permalinks is default option of WooCommrce plugin https://docs.woocommerce.com/document/permalinks/
It’s not related to our theme that’s why if you need help with this I would suggest you contact plugin authors on WC plugin support forum. We are able to help you if problem caused by our theme and persists only when our theme is activated.
Regards
Olga Barlow
Participant
July 17, 2017 at 14:27
Hello,
Could you explain your problem in more details? Maybe provide the screenshot for better understanding.
Regards
Olga Barlow
Participant
July 17, 2017 at 14:19
Hello,
Are you talking about the situation when you select all and press backspace http://prntscr.com/fwq8xh ?
We’ll fix it in next theme update.
I have checked your site with official WooCommece theme Storefront and see that add to cart does not work even with default theme http://prntscr.com/fwpgaj Just displays spinner and that’s all. So, problem is not related to our theme. Please, contact WC support and solve this issue with official WC theme after that check if you still have the problem when our theme is activated and reply back.
Regards
Olga Barlow
Participant
July 17, 2017 at 12:42
Hello,
1) What custom styles do not work after the update? Provide me the screenshot of styles.
2) a) Enable description fields to show http://prntscr.com/fwox6h
b) Remove description for your item http://prntscr.com/fwoxe9
3) Go to Theme Options > General > Breadcrumbs > change the top padding for your breadcrumbs http://prntscr.com/fwoxv8
Regards
Olga Barlow
Participant
July 15, 2017 at 08:32
Hello,
To change the breadcrumbs image for the specific page only edit the page and upload page Featured image http://prntscr.com/fvy66b
To change breadcrumbs image for the Product category go to Products > Categories > upload Custom page heading image.
Regards
Olga Barlow
Participant
July 15, 2017 at 08:27
You are welcome!
Regards
Olga Barlow
Participant
July 14, 2017 at 16:28
Hello,
You need to contact with WC support about this because if you try default WC shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/ to display for example featured products with orderby=”modified” order=”desc” and enable official WC theme Storefront you’ll see the same products http://prntscr.com/fvp2u5
It means that problem is not related to our theme and we can do nothing, unfortunately.
Regards
Olga Barlow
Participant
July 14, 2017 at 16:05
Hello,
Try now, please.
Regards
Olga Barlow
Participant
July 14, 2017 at 13:52
Fixed. Check now, please.
Regards
Olga Barlow
Participant
July 14, 2017 at 13:40
Hello,
Check now, please.
Regards
Olga Barlow
Participant
July 14, 2017 at 13:13
Hello,
The problem is not related to our theme because even with default theme description is not displayed. It caused by Search & Filter Pro plugin, once I disable it description appears for both our and default WooCommerce theme. Either check plugin settings or contact plugin author to get help with this.
Regards
Olga Barlow
Participant
July 14, 2017 at 13:01
Hello,
Please, provide me FTP access to your site. We’ll check what could be the reason of your problem because we can’t reproduce the problem on our test installs.
Regards
Olga Barlow
Participant
July 14, 2017 at 11:14
Hello,
Unfortunately, Massive Addons element does not have the option to add the link for the image. You can try Visual Composer grid builder and Posts Grid element to display products images with links https://vc.wpbakery.com/video-academy/grid-builder/
Regards
Olga Barlow
Participant
July 13, 2017 at 17:04
Hello,
If you enabled default theme and problem still remains then you need to contact the support of the plugin that you use to create the multilingual site. We provide support for issues related strictly to our theme.
Regards
Olga Barlow
Participant
July 13, 2017 at 16:51
Hello,
All your items have the same price, so what price filter do you expect? Try to change the price for the products and you’ll get the filter.
Regards
Olga Barlow
Participant
July 13, 2017 at 16:45
Hello,
I don’t face any white screen when saving the page http://prntscr.com/fv9ox6 and VC plugin is enabled.
Regards
Olga Barlow
Participant
July 13, 2017 at 16:40
Hello,
1) I suppose plugin does not support theme Ajax add to cart. Go to Theme Options > E-Commerce > Single Products > Ajax add to cart > disable this option.
2) Go to WooCommerce > Settings > Products > Display > Image size > Single product Image > 780×520. Save and regenerate thumbnails after that.
We have removed double scripts of the old version of the owl carousel. But if you do not improve video scripts http://prntscr.com/fv8lxu and page size (at present it’s almost 6MB) I don’t think that you get better page speed results.
Regards
Olga Barlow
Participant
July 12, 2017 at 14:10
Hello,
Does your page work fine with default WooCommerce theme Storefront?
Provide temporary admin panel and FTP access, please.
