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8theme products shortcode problem - by kyllaz

This topic has 9 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

kyllaz

Participant

July 7, 2017 at 11:41

Hi there.
I´m having problems with my 8 theme products shortcode.
The categories i select don´t appear, it only shows random products, when i select featured, sale or other option it only shows random products. But the worst is that when i have pages with 8theme products i get an error saving the page on the back end editor. I´m going to send you the accesses o f my website so you can help me solve this problem.

Look forward for your reply asap

Best Regards

Please, contact administrator
for this information.

#167310 Copied

8 Answers

kyllaz

Participant

July 7, 2017 at 12:02

Hi again.
I´ve notice that the error on the saving only occurs when i select the grid view. On the slider view it´s saving ok.

#167311 Copied

Laranz

Participant

July 9, 2017 at 15:08

Hi,

I see that you’re using old version of xstore, Can you update the xStore version to the latest version and see that it works?

Let us know,

Thanks,
laranz.

#167419 Copied

kyllaz

Participant

July 10, 2017 at 11:42

Hi there. I´m using the 3.16.2 version, it´s the latest version available to download. I´ve already changed the theme files but the problem still occurs.
I need to solve this asap.

Look forward for your reply

Best regards

#167478 Copied

Olga Barlow

Support staff

July 10, 2017 at 17:10

Hello,

Please, provide also FTP access. We’ll check what could be the reason of this issue.

Regards

#167524 Copied

kyllaz

Participant

July 14, 2017 at 12:18

Hi there. Here you have the ftp accesses. Best regards

Please, contact administrator
for this information.

#167946 Copied

Olga Barlow

Support staff

July 14, 2017 at 13:40

Hello,

Check now, please.

Regards

#167951 Copied

kyllaz

Participant

July 14, 2017 at 16:07

Hi there. Thanks for the help, Now i can save my pages with grid shortcode again but the shortcode continues not to display the products or categories i select. Please i need this to be working asap it´s really important.
Look forward for your reply
Best regards

#167983 Copied

Olga Barlow

Support staff

July 14, 2017 at 16:28

Hello,

You need to contact with WC support about this because if you try default WC shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/ to display for example featured products with orderby=”modified” order=”desc” and enable official WC theme Storefront you’ll see the same products http://prntscr.com/fvp2u5
It means that problem is not related to our theme and we can do nothing, unfortunately.

Regards

#167989 Copied
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