Return to previous page

Small images on preview - by Dimitris - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

Dimitris

Participant

July 18, 2017 at 15:36

Hello
I have this problem with my product images size on preview.
When i select a product, the image size shown on a single page is ok.
if i click on it to see a more enlarge picture it displays a very small one.
how can i fix this?

Thank you
Dimitris

#168252 Copied Theme version: xstore WooCommerce version: 3.0.9

3 Answers

Olga Barlow

Support staff

July 19, 2017 at 08:06

Hello,

Please, provide me temporary access to your Dashboard. We’ll check what could be the reason of your problem.

Regards

#168302 Copied

Dimitris

Participant

July 19, 2017 at 13:37

Thank you

Please, contact administrator
for this information.

#168347 Copied Theme version: Xstore WooCommerce version: 309

Olga Barlow

Support staff

July 20, 2017 at 10:14

Hello,

I have checked the products and your media and see that featured image is very small http://prntscr.com/fxze4z Light box displays real size of the source image.
When I uploaded image with correct dimensions http://prntscr.com/fxzhh9 then product is ok https://angelspath.eu/product/%CE%B2%CF%81%CE%B1%CF%87%CE%AF%CE%BF%CE%BB%CE%B9-%CF%81%CE%BF%CE%B6-%CE%B1%CF%87%CE%AC%CF%84%CE%B7/

I’m not sure why all your images are so small now. There are 2 copies of the images on your server
https://angelspath.eu/wp-content/uploads/2017/07/DSC08873-e1500451592840.jpg – small (uses as featured image for all your products)
https://angelspath.eu/wp-content/uploads/2017/07/DSC08873.jpg – normal.

Maybe you used some plugins that caused this issue and regenerated all the media files that you have, it’s difficult to say now. But anyway it’s not related to our theme because theme does not include functions to change images.

Regards

#168438 Copied
Viewing 4 results - 1 through 4 (of 4 total)