Return to previous page

Topic: Xstore Activation Issue

hajakif

Participant

July 19, 2017 5:18 am

Hello

i have an issue with activating theme im getting an error as API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.

i checked with server provider they have 1.0.1e which cant be changed. and the server provider is inmotionhosting.

i couldn’t activate the them with purchase code. its really annoying to activate theme and continue my work . i expect some proper support for the xstore theme..please

i have enclosed required details with this

Content is visible for topic creator and
support staff only.

#168287 copied to clipboard

Like

Olga Barlow

Support staff

July 19, 2017 8:04 am

Hello,

Please, provide me link to your site and Dashboard access to check the problem.

Regards

#168301 copied to clipboard

Like

hajakif

Participant

July 19, 2017 12:54 pm

i have enclosed the details below

Content is visible for topic creator and
support staff only.

#168344 copied to clipboard

Like

Olga Barlow

Support staff

July 19, 2017 5:08 pm

Hello,

I have used purchase code that you used for the creation account on our site and did not face any issues. Theme was activated successfully.

Regards

#168395 copied to clipboard

Like

hajakif

Participant

July 19, 2017 5:19 pm

After importing the demo of engineer.im seeing 500 internal server.please help me to resolve..

#168397 copied to clipboard

Like

Amzy Leel

Participant

July 20, 2017 6:32 am

Hello,

I do not see any internal error.

Both backend : http://prntscr.com/fxx9q2 and front end : http://prntscr.com/fxx9wk work fine.

what is the issue?

#168415 copied to clipboard

Like

Amzy Leel

Participant

July 20, 2017 6:33 am

If you have any other new question please ask that in new topic / post.

#168416 copied to clipboard

Like