Hello
i have an issue with activating theme im getting an error as API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.
i checked with server provider they have 1.0.1e which cant be changed. and the server provider is inmotionhosting.
i couldn’t activate the them with purchase code. its really annoying to activate theme and continue my work . i expect some proper support for the xstore theme..please
i have enclosed required details with this
Hello,
Please, provide me link to your site and Dashboard access to check the problem.
Regards
Hello,
I have used purchase code that you used for the creation account on our site and did not face any issues. Theme was activated successfully.
Regards
Hello,
I do not see any internal error.
Both backend : http://prntscr.com/fxx9q2 and front end : http://prntscr.com/fxx9wk work fine.
what is the issue?
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You may extend support period on ThemeForest and then update its status by clicking "Update" button in your Account area.
Purchase code | Expiration date |
---|---|
adb2cf8c-15ed-4d7a-a406-790658a81a6c | 03 Dec 2019 |